Sleep Inn & Suites New Braunfels Guest Reviews
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|3.8 miles from New Braunfels centre|
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Mark Mon, 10 June 2019
This hotel was adequate, management...
Liked: It was a ?handy location? to everything we did
Disliked: Check in time was 3pm. It was after 3pm and numerous people were checking in at the front desk. There was only 1 person checking everybody in. EVERYONE had pre-registered I was number 4 and at least 4 people were behind me. It took 20 minutes for me to even get to my turn. Even though it was 3:40pm, my room wasn?t even ready. We were told room keeping got a late start. I gave the front desk my cell number and we left to ?kill? time and give the cleaning staff even more time to prepare room 111. No one called. We returned after 4pm. Apparently the front desk shift had changed. The room was ready. When I asked why we didn?t get a call. By then, a different person was on the desk. She responded, ? I called 3 times but no one answered ?. I showed her my cell which had NO missed calls. The first person was overwhelmed at the check in process. This hotel should over lap The front desk staff and make sure at least one of them knows how to process clients. BTW, the cleaning room staff cleaned rooms for at least an hour after we checked in. Clearly management is not paying attention.
Palmer Sun, 9 June 2019
Anonymous Sun, 9 June 2019
Joni Thu, 6 June 2019
Liked: Breakfast was OK. Location was good for what we were doing. Place was clean and find for the value.
Disliked: We did not get the room that was requested even though we checked in early. Was supposed to get a 10% discount on rate as we went from the requested King bed suite to a room with 2 queen beds. Also did not like that fact that you were unable to scroll through TV guide.
Ken Mon, 3 June 2019
Never again. To expensive for...
Liked: That I only stayed for two nights.
Disliked: Room was not clean. Disgusting trash behind bed with an inch thick layer of dust along the wall. Spoiled fruit offered for breakfast. Waffle batter a weird green color. Contamination? Constant loud pounding of people running on floor above us. Front desk could care less, didn't even ask us about our stay. Attached picture is of trash behind my bed, including a smelly pudding cup with rotting food in it. Nothing about this place says "sleep".
Anonymous Sun, 2 June 2019
Liked: The lady on the night shift at the desk was so helpful and super cool! Very easy to talk to!
Curtis Fri, 31 May 2019
Substandard at best
Liked: Staff was nice and accommodating
Disliked: Room wasn?t ready at 615pm. Asked them if we can just get in to clean up before we headed out. They opened the room for us to shower. I informed the front desk we would be out late and they could finish cleaning and making up the room. We returned at 130am and the room was the same way we left it. Bed not made and room not clean. The night auditor did everything she could to make it right. Got us into a new room, but that one had roaches. By this time it was so late, we just dealt with it.
Brooke Sun, 26 May 2019
Ashley Fri, 24 May 2019
David Tue, 21 May 2019