Name: Sleep Inn & Suites Montgomery East I-85
Address: 5005 Carmichael Road, Montgomery, AL
Telephone: (888) 420-1676

Honest

Liked: Breakfast was great
Disliked: Fittness center nothing worked

Bad

Liked: Nothing
Disliked: Everything. The pool is closed and has been for 5 yrs. The elevator did not work, and I am handicapped.

Exceptional

Very good

Bad

Liked: I cant comment on anything because the desk clerk did not honor my reservation.
Disliked: First, I can't comment on the rooms because I didn't get that far. When I was reading reviews before making a reservation, I saw one of the complaints that the location is rural. That is not accurate. Right off the highway and in a heavy business district on a road with 3 or 4 other hotels.The customer service here, namely Alex, is despicable and A CLOWN!My family was MANY hours into a road trip. We were down to our last 5 but we were sore and cranky so we decided to book a very late hotel. We arrived about 90 minutes after making the reservation. My husband went in and came back out, giving me a thumbs down. He was told, by Alex, that we did not have a reservation despite having a confirmation number. Alex told him that our reservation was probably for the old Sleep Inn that was torn down. So, I proceeded to the desk and asked Alex why then would it give the address that we were at? To which he replies, "I don't know." Every question I asked him was met with "I don't know". The only definite answer I was given was that he couldn't issue a refund. I needed to go through 3rd party booking for that.We left the property and I called Booking. I had to have a valid confirmation code to reach customer service. Surprise, I had what I needed! Bella at Booking reached out to Alex. His reply to her was for me to call the manager and get hung up on her.I get the impression he simply didn't want to work and we were an inconvenience. I did see that customer service was said to be an issue and that is mostly certainly true!