Sleep Inn & Suites Middletown

Exceptional

Exceptional

Clean, easy access, tasty breakfast,...

Liked: Clean, neat, roomy and mini fridge, comfortable bed and 4 pillows. Walk in shower, quiet!
Disliked: Nothing

Disappointed that the pool is...

Liked: The continental breakfast was decent and a hit with our kids. I appreciated having a fridge in our room. Overall, the room was clean, with the exception of water bottle left behind on the floor by the nightstand by a previous guest. The beds were comfortable and our room was quiet.
Disliked: Hotel staff were rarely at the front desk. When we checked in, we stood at the counter for a few minutes before someone finally came and acknowledged us. Not a big deal, except that this turned out to be the standard. I tried to call down to the front desk because our thermostat was showing an error message and it rang endlessly. Two key factors when I booked this hotel was the proximity to Legoland and the indoor pool. This was going to be our kids first chance in months to swim and I knew it was going to be a big hit for them. When we arrived, we settled into our room and went down to the pool around 5pm. After about 10 minutes, some guy asked that we and our kids stay out of the shallow end because he was about to begin swim lessons. Uhhhh....what now??? Yes...in this hotel that we paid to stay at, we had to limit our use of the pool because a local swim school teaches classes in their pool. This was the case for the next night as well. The pool is VERY small, so to be sharing it with a swim class is ridiculous.Generally speaking, staff was touch and go. The hotel seemed to be understaffed. We had about two friendly interactions with different staff. Other than that it was unremarkable at best.

Exceptional

Poor

Very good

Disappointing

Liked: We loved the warm pool area and the friendly staff who were attentive to requests and made us feel welcome.
Disliked: The breakfast was minimal and very industrial with little fresh or healthful options. We did not feel quite safe outside the hotel.

Good