Sleep Inn & Suites Kingsport

Exceptional

Very good

Nice stay for the price...

Liked: Staff was pleasant. Bed was comfortable. Breakfast was good.
Disliked: The room was hot since the AC was not on before we arrived.

Poor customer service.

Liked: The room was nice, but there was something like bits oftissue paper on the floor. It is a quiet location
Disliked: The managers are not customer friendly, I checked in late at night and the desk clerk was helping me when another man stepped in to take over. He kept complaining about my booking through a third party. Then when I checked out the manager totaled up my bill and charged me more than the reservation and I’m still waiting for my refund.

Poor

Liked: Nothing
Disliked: Everything. It was so humid & hot in the hotel, it smelled musty, & they didn’t have a room for us when we got there

Superb

Superb

Liked: Nice friendly ladies up front, day and night shift. Clean property and facilities. Great breakfast. Bacon and eggs, waffle maker..good coffee and juice
Disliked: Noisy on 2nd floor

Very good

If you dont want to...

Liked: Nothing
Disliked: I paid through booking.com in full on May 18th. Sleep Inn charged me the full amount again at check in. Then at checkout they called booking. Com and said they were refunding me instead they just charged me a 3rd time and they say I will have to wait 14 days for the refund. So I paid 3 times for a room with not even a knob on the bathroom door that I almost ripped my finger nail off trying to open the door and apparently no one there knows how to fix the situation. Like how would they like to be out triple the money and wait 14 days. I was fine when they said they would fix it but to be charged again is ridiculous!