Sleep Inn & Suites Hurricane Zion Park Area Guest Reviews
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Paula Fri, 8 August 2025
Unprofessional and Frustrating Check-In Experience
Disliked: Extremely disappointed with the front desk service from Vernal. He attempted to charge my prepaid card, despite the room already being fully paid in advance through Booking.com. When I asked if the charge was for a deposit for incidentals, he said no, it was for the room payment—even after I showed him my Booking.com receipt confirming payment. He told me to contact Booking.com myself, claiming there was nothing he could do, refused to provide his name when asked, was not wearing a name tag, and declined to escalate the matter to a manager. After prolonged back-and-forth, he reluctantly called a supervisor, who resolved the issue in under two minutes. What should have been a simple check-in became a frustrating 15-20 minute ordeal due to his lack of professionalism, poor communication, and unwillingness to assist. The room itself was fine, but with staff like Vernal, I will not be returning or recommending this hotel.
Ismaeil Fri, 8 August 2025
Exceptional
Laura Tue, 5 August 2025
Superb
Jay Sun, 3 August 2025
Passable
Liked: Liked nothing.
Disliked: We have to change room three times after checking in because all the bathroom's toilets and also floors were not clean and also saw some blood and shoe stains on the sheets In the future we won't be booking this hotel anymore. Also if you are late they charge you twenty five dollars per hour. The Booking.com rating 8.7 doesn't match at all for this hotel.
Bianca Wed, 30 July 2025
Exceptional
Francisco Tue, 29 July 2025
Superb
Markus Mon, 28 July 2025
Superb
Liked: Extraordinary friendly welcome at the reception.
David Mon, 28 July 2025
Exceptional
Danijel Sun, 27 July 2025
Great one night stay with...
Liked: It was just one night stay, on our way from Utah's National Parks to Las Vegas, but just what we needed. Easy to reach the motorway, big parking, huge room, comfy beds. Nice breakfast, good coffee, easy check-in, check-out, very nice stay.
Disliked: -
Eric Sun, 27 July 2025
Exceptional