Sleep Inn & Suites Cross Lanes - South Charleston

Exceptional

Liked: I love atmosphere... I just wish I got a chance to thank the staff

Exceptional

Exceptional

Would gladly stay there again

Liked: Staff were friendly and professional. Clean rooms, and exterior. I felt very safe and welcomed. Continental breakfast was excellent.
Disliked: Can’t think of anything

Excellent value and I will...

Liked: Location
Disliked: Nothing

Very good

This complaint is not on...

Liked: Nice hotel and friendly staff. I use to only stay there and this is where I had all my family and friends from out of town stay. Prior to this weeks booking.
Disliked: They wouldn’t let me stay there because I am a “local” 100* outside and my central air went out at home is the only reason I needed a room but still has not refunded my $267 dollars! That was on 6/23 and still have not heard or seen my refund.

We had a very pleasant...

Liked: Very friendly staff, clean and a very good breakfast.
Disliked: Nothing

Great Value with Friendly Staff

Liked: the breakfast is usually excellent. A lot of choices but a baseball team with lots of kids raided a lot of the items before we got down at 7:00am. Not sure if they had early access but they got a lot of the smaller items. We still found enough to eat but have stayed here before on our way to the beach so know lots of stuff was picked over. The room was spacious and very clean. The staff was super friendly and welcoming.
Disliked: We were in a family suite which was great but the shower needs updated. Not very user friendly.