Sleep Inn Springfield West Guest Reviews
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|6.5 miles from Springfield centre|
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Alan Thu, 30 June 2022
inconsistent statements regarding pets told...
Taylor Tue, 28 June 2022
BUG INFESTED NEVER STAYED!!!!
Liked: THIS PLACE WAS DISGUSTING ME & MY FAMILY NEVER STAYED AS SOON AS WE FINALLY GOT INSIDE THE ROOM THERE WERE BUGS CRAWLING ON THE BEDS, LAMP AND TABLE. WE INSTANTLY REPORTED TO FRONT DESK I WENT UPFRONT TOLD HIM I WOULD NOT BE STAYING AT THIS DISGUSTING HOTEL SHOWED HIM PHOTOS & VIDEO OF BUGS CRAWLING. I REQUESTED FULL REFUND AND AT THAT TIME I WAS TOLD I WOULDN?T BE CHARGED. I ASKED FOR RECEIPT HE SAID THEY DON?T GIVE OUT RECEIPTS. ME & MY FAMILY LEFT. I WAKE UP AFTER SEARCHING FOR A COMFORTABLE PLACE TO STAY ONLY TO FIND OUT I WASN?T JUST CHARGED ONCE BUT TWICE ALTHOUGH WE NEVER STAYED DUE TO UNSANITARY CONDITIONS! THIS PLACE NEEDS TO BE SHUT DOWN I AM REPORTING TO PUBLIC HEALTH & CORPORATE. I HAVE PHOTOS & VIDEOS OF BUGS CRAWLING ALL OVER THAT DISGUSTING ROOM! I WILL NEVER USE BOOKING.COM FOR ANY FUTURE TRIPS AND I WILL TELL EVERYONE I KNOW , ONLINE, BLOGS, CELEBRITIES, ETC. THE TERRIBLE SERVICE I?VE RECEIVED THUS FAR FROM ALL PARTIES INVOLVED ONTOP OF ME BEING CHARGED FOR THIS DISGUSTING MESS ME & MY FAMILY NEVER STAYED AT!!!! I?M BEYOND LIVID!!!!
Disliked: BUG INFESTED NEVER STAYED!!!!
Deborah Fri, 24 June 2022
Liked: There was a kind member of staff who made a cup of coffee for me.
Disliked: When we got there we were not told there would be no breakfast or any tea or coffee making facilities in the room. When we asked we were told we could get hot drinks in the breakfast room. When we went to make a drink we were told drinks were only available at breakfast. When we went for breakfast we were told there wasn?t any!
Virginia Fri, 17 June 2022
No working toilet, water on...
Liked: No breakfast, not even coffee
Michelle Fri, 17 June 2022
don?t stay here
Disliked: everything! absolutely horrible! no towels to give. the whole place smelled like weed. the staff complained constantly. my door wouldn?t shut all the way. the bathroom, bed room was just completely nasty.
Stroup Fri, 17 June 2022
I will never stay at...
Liked: There was a fridge and microwave.
Disliked: I reserved the room ahead of time and they told me they didn't have a room when I got there then told me they did but the air conditioner wasn't working. It was actually working but not well. The toiler was literally not attached to the floor. Its going to fall over with someone at some point. The shower door handles were dangling or missing. The room was not clean. There chunks of I don't want to know what on the counter. I got bug bites on my feet from the room. Two nights for close to $250. What a ripoff.
Angie Thu, 16 June 2022
Liked: The staff was friendly, we felt welcomed. Our stay was peaceful, we were there for our daughter?s baby shower but also a weekend getaway and it was great.
Anonymous Thu, 16 June 2022
Liked: dirty burn holes in the sheets
Harry Mon, 13 June 2022
Liked: Walk in shower
Disliked: To small of tv and room to
Phillis Sun, 12 June 2022
Liked: The hotel workers and management are phenomenal!
Disliked: The bathroom should be thoroughly cleaned but it wasn?t awful.