Sleep Inn Charleston - West Ashley

Ok

Liked: Location and comfy bed
Disliked: Smelled musty, air conditioner leaked onto carpet

Exceptional service!

Liked: The property was clean and welcoming. The staff was awesome. Booking messed up my payment but the manager and a front desk clerk did their due diligence. I would always recommend this property because of the awesome customer service.
Disliked: There wasn’t anything I did not like.

My stay was fair, but...

Liked: The location of the property was convenient. It was near other businesses/stores.
Disliked: I did not like the parking situation; there was a truck parked on the side of the building that took up space, making it difficult for other cars to pass through.

Never got a chance to...

Liked: Nothing at all
Disliked: I received an email after booking advising they do not rent to local residents… I requested a refund and never heard anything back from sleep inn or booking.comThey placed me as a no show and drafted my account still… I called the property and was advised the manager was not there… called again and they advised the manager would be back on that following Tuesday… and stated that they must started reserving rooms to locals …I stated that was not what the email said.. she said I should have called…I later received an email from booking a couple days later indicating they were waiting for a response for cancellation request waiver.. no responseI Will never use booking or reserve at sleep inn ever again…

Not very comfortable

Liked: Plenty of parking. Clean outside not trashy.
Disliked: Pool was not open to use. Had to get my towels and wash rags everyday. Was not brought to my room. Carpet in room was not clean. Room did not smell clean and fresh. Hallways did smell good.

Good

This was one of my...

Liked: Breakfast was okay...traditional continental breakfast. Good centralized location
Disliked: Room not freshDirty carpetNo wash ClothsCouldn't check-in at the listed check-in time

Bad

Good

Liked: The location was good.
Disliked: The pet friendly rooms were gross.