Underwhelming.

Liked: Nice quiet location, some members of staff were friendly and trying their best.
Disliked: Outdated and sub standard cleanliness for a so called 4 star hotel.

Awful

Liked: location and facilities
Disliked: Not enough staff, ran out of fruit juice, croissants and self service tea/Coffee facilities at breakfast were faulty. I asked about croissants and told they had ran out, having paid for breakfast I was left with very limited choice for continental breakfast. Will not be staying here again, very poor service.

Pleasant

Looks shiny on the outside...

Liked: Bed was comfy and loads of hot water to have a great bath. I would love to be able to say more positive things, unfortunately there are more negative than positive.
Disliked: Staff wanted to be helpful but the actual hotel lets them down. Looks shiny on the outside but shabby on the inside.Dinner in the evening was shambolic! A word of warning to other potential guests. Even if you tell them of serious food allergies, they do not take any notice! I had informed them in advance. Only because I didn't feel confident that my allergies had been noted, I asked and found no one had bothered about them! Could have been a trip to hospital!Breakfast. Disorganised.

Brilliant

Liked: The cleanliness The climate control within the roomPlenty of seating, inside and outGreat choice of gin at the barThe showerThe spa facilitiesThe breakfastThe staff went above and beyond in their politeness and serviceAbsolutely nothing to fault.
Disliked: Nothing bad! Loved this place!

Pleasant

Pretty awful.

Liked: Sadly not very much
Disliked: The cleanliness was to be questioned a lot. The pool and changing rooms, jacuzzi and relaxation areas were filthy and very tired. There was a dog in a room a couple of doors up from ours, it barked all night and early hours of the morning at the slightest sound. I raised this with reception in the morning to be told that 'next time we come back, we will try to make sure that you aren't in a room near a dog'. Not the answer or the solution sadly, we will never come back.

all in all a very...

Liked: room was very nice. breakfast was ok, main dining room under refurbishment, so temporarily in bar
Disliked: jacuzzi not hot enough

Superb

Liked: The staff were very friendly and helpful, first rate. Facilities were fantastic, food also was delicious.
Disliked: Cleanliness for a 4star hotel was not up to par , there was hair strands on the bed sheets and our room hadn't been dusted.