Silver Cloud Hotel Tacoma at Point Ruston Waterfront, Tacoma

A beautiful experience

Liked: The front desk staff is absolutely wonderful. So friendly and helpful. Loved chatting it up with them. Made me want to just unpack and hang out at the front desk. Felt bad for them though, hot day and they had to be in their suit coats.

Exceptional

Superb

Liked: The breakfast was good. The service. was awful! The lady restaurant manager was very Rude! never smiled. it was my birthday she ruined my day! act if i had not a right to eat or stay here. She was the worse!! went to my room and cried. people like that would ruin. The business. In Bellevue I would have never been treated that way!!
Disliked: A smile !! respect! lied and said the restaurant closes.at 2:30 can't accommodate my quest. Had to take and meet my lunch quest at Harbor Lights awesome service. Front desk was not helpful. Asia Manger was awful. Ask about my parking. Told me i had to pay when i was told no fee for parking included valet parking!!! black girl told me if i could prove it and show it to her on the website can honor it!! still got time!!? when I left my room. A wonderful man came up to help me with my things i had received from my quest he said he don't work weekends. I said to him you are the best and only one made me feel appreciated for staying here. the front desk did not once smile or asked how my stay was. our even goodby or thank you!!! i sacrificed a lot to stay here and rest on my birthday.!! i was treated. Badly from day one !!! These kinds of people would tear down what this owner has built to be successful! i retired in sales and customer service. I was the Best. made over millions. a year for the company and have rewards to prove it today. why? because i treated the business as my very own! i was number one in sales !! in all 4 states. it did not matter the boss was white. I was grateful for the opportunity.to represent the company. With dignity and class great customer service, what makes any place worth coming back too. When Seattle are full of great hotels with waterfronts. CUSTOMER SERVICE!! IT TOOK A PARKING GUY ATTENDANT TO COMFORT ME ! WOW OVERALL THE ROOM WAS WONDERFUL!! GREAT VIEW !!

Exceptional

Liked: the location
Disliked: very clean

Superb

Good for the event!

Liked: Did not eat breakfast at the facility. Location was nice. View was good!
Disliked: The fact that the hot tub and pool faced the city center, not the water.

excellent short stay

Liked: breakfast was excellent and the view amazing
Disliked: Watching runners walkers etc is a bit distracting to the view

Superb

Exceptionally Great Place to Stay

Liked: 5 star hotel. Room size is larger than typical hotel room so that’s nice. Enough restaurants within walking 5 min walk from hotel is very convenient. Rooftop heated pool and jacuzzi were great! Exercise room is good size. Located by water w walking trail is wonderful.
Disliked: There is nothing to not like about this place.

This is a spectacular hotel...

Liked: We love this place. This is our 5th week in the last couple of months due to a flood from the pipe burst at our house. Waking up to the view of Puget Sound is spectacular! Rooms 541 and 543 has the best view. Every staff members are friendly and helpful. They seem to enjoy their job. The hotel is clean and beautiful. We especially enjoyed the rooftop swimming pool and hot tub. Great place to ride a bike by the rustin way and onto the 5-mile ride at Point Defiance. There are lots of restaurants you can choose from and they all are great including theirs, Copper and Salt.
Disliked: Because we stay here a week at a time the mini fridge is used quite a bit. Unfortunately, we've been having problems with food and drinks freezing. The outside window sill has built up dead bugs. They need to sweep it with a broom more often. One time, it was so bad I had to tell them to clean it which they did immediately. They are awesome!