Name: Silken Ramblas Barcelona
Address: Pintor Fortuny 13, Barcelona
Telephone: (888) 406-7656
Rating: 4

Superb

Liked: The Hotel is very nice. Staff on reception is excellent. The pool is very nice. The rooms are big. Restoran is very big and the buffet is very good.
Disliked: The staff in Restoran is not nice. The first day they said they have no additional napkins, but on next day they put the napkins - but not on the buffet table, but in the restoran entry. And one young guy from the restoran staff said us not to take 2 glasses of water ( they were very small) - but every time to go for the water with the same glass!! Unbelievable! And the same guy made condemning gestures with his head, when one of small children ( not our) cried!

Superb

Liked: Family room was large. Location was great. Pool was nice.
Disliked: Beds were too firm.

Pleasant

Good stay tainted by bad...

Liked: Amazing rooftop pool and lounge. Nice lobby. Convenient location. Spacious room
Disliked: I was on the first floor and it smelled very musty, and like they tried to mask it with cheap air fresheners. You can see water damage on the hallway walls. There weren’t many places to hang wet towels in the room, and it was hard to keep the water in the shower with how the shower door was. I would have liked better air quality and air flow in the room.

Second time we're staying there

Liked: The location, the swimming pool, the breakfast and the staff. The location was smack bang in the centre, the pool offers great views, the breakfast was good and hearty and the staff very helpful.
Disliked: The beds were not up to standard. The mattresses were too soft and the beds kept moving due to the wheels. Not ideal if you're a couple.

Very good

Our stay was fantastic, but...

Liked: The staff were exceptional, friendly and helpful.
Disliked: The staff who worked in the roof top bar and cafe did not have any shade during the heat of the day . The had to drape tea towels on the back of their heads to avoid getting burned .Please remedy this , they deserve better from your management.