they need to communicate better

Liked: The location was good - right in the middle of the Keys however be aware this is right next to a very busy street so you will hear the noise of the cars. The room was big and spacious with well equipped kitchenette (no oven)
Disliked: Beds extremely uncomfortable, the was BBQ for guests to use but the condition of it was really bad. This should be replaced ages ago as it was literally falling apart. In the description it was supposed to have a pool but there was none and for that price you could have much nicer accomodation with a pool somewhere else. The worst part was that the check in is only until 4pm. We had to rush and in the end change our plan to make it there on time. I called the property several times to ask if they can leave a key for us and noone ever answered. This is disappointing - when you run a business you do answer the phones! we arrived only 10 mins late and the key was left in the envelope for us. If only they answered the phone we could have had a much better experience! On our 2nd day some older couple arrived very stressed with exactly the same issue - noone answered the phone and left them the key. Communication should be priority! Last but not least - get your cleaner to mop the floor from time to time - my feet were never so dirty/black after 5 mins of walking barefoot in the apartment.