Shoshone-Bannock Hotel and Event Center

Good except for arrival check-in....

Liked: The rooms were nice and cozy, most casino staff was very friendly, the hotel was nice with the exception of a few staff. The pool was cold, but the hot tub was amazing.
Disliked: Due to traveling when I paid for the room online, I have requested an early check-in I was never answered. We arrived at 11 o’clock and went to the front desk to see if there was any way our room was done or when the earliest was we could check in as we were tired and just wanted to get comfy and settled before dinner and enjoying the casino at the facility, we were told , no check-in is at 3 o’clock. Come back later. so for four hours, we had to just sit. The little food place in the hotel part was the only thing open food wise. And we were on a limited budget so we didnt wanna waste it all in the casino before ever getting to even check into our room and shower and clean up from traveling before going to the casino. Traveling a lot towards my family staying at many hotels Dingy dirty dumpy, and nice fancy And I have never been to one that has refused to let you check in early if there is an available room. anywhere where there is more than one hotel if you’re told you have to just sit for four or five hours and wait there are always other hotels that are willing to let you into a room earlier . Sometimes it is worth losing money for the convenience of a little understanding it would take if someone arrived early to not expect them to just sit on a bench for four or five hours, especially in an area where there is not really anything to do but gamble and not everyone is there with a ton of money Or traveling the small kids that cannot go in the casino and just happened to need somewhere to stay for the night That was the one and only major issue with our stay.

Very good

Exceptional

Exceptional

Liked: Close to all events. Cleanliness and Great services.
Disliked: None

Would not go again

Liked: Man at player's club was friendly and helpful. The food at the deli was good.
Disliked: Staff were not particularly friendly in general. Woman at front desk literally was going to argue with us about what floor she told us we were on. Bartenders were pretty miserable as well to be honest. Due to laws, there is no alcohol allowed on the gaming floor. You can only drink in the bar and drinks are not comped. Bar is where all the smokers are. We stood in line at the sports bar waiting for a table while the hostess tried to figure out an issue with a customer's bill. Rather than get us seated, she ran around trying to find her manager. We finally left. There are very limited food options and hours.

Exceptional

Superb

Liked: The extra space i had with the two beds was pretty nice, having a whole room with two beds by myself wasn't what I had in mimd but a good way!
Disliked: The bathroom shampoo and stuff could be a little bit more but other than than it was pretty good!

Very good

Superb