Shiralee bed and breakfast

Passable

An empty property with no...

Disliked: I booked a bed and breakfast but it was a remote empty house . A voice was heard through an intercom, giving me non comprehendable instructions on how to enter.I asked to see a person as I'm a lady lone traveller , they said no, j didn't feel safe so I immediately left . I asked for a refund or partial refund , but there was no reply , they have refused to respond still. I was left with no where to stay , miles from home, and they took all my money . I've never felt unsafe before but it was eerie, I had no choice but to find alternative accommodation. I would expect at least one member of staff to greet me at a bed and breakfast . The silence is upsetting .

Very poor, would not recommend.

Disliked: Very tired looking room, to the point it feels stale. Breakfast was not offered, or provided during stay, we were there for nights.Bathroom curtain hanging down, no toiletries provided.Manager/owner would not give us a room key with which to secure our belongings from other guests. When challenged, says he is always there. This is not the case.Email from property is from an address you can’t reply to. Phone number goes to answerphone which is full.No T/coffee facilities in room as host only has the one kettle!Had to challenge manager again over parking as not prepared to park work van in what would be a hazardous location to other motorists.. agreed to let us park on property but left to me to refuse managers suggestions. No beds made or towels replaced during stay.This should be considered contractor digs at the very best, but is overpriced for this.

Beware being ripped off and...

Disliked: Booked online via Booking.com, received confirmation and payment emails, and a separate message from the owner asking what time I would arrive - no issues right?.However when I arrived at the property a staff member, who spent the whole time on the phone with the owner, immediately came outside and told me they were full. I showed my booking confirmation email and he queried it with the owner, but they quite quickly told him to tell me to leave as they had no rooms available.No offer of an apology, no advice of alternative options nearby to check out, and no offer of help about getting a refund other than ‘contact Booking.com’ as its not their problem allegedly. Basically, the attitude was very much ‘we don’t care, now go away’.Absolutely disgusted. Have received no apology by email from the owner, and Booking.com are now trying to contact them as part of a complaint to review my refund request. Hoping I get my money back as this is entirely the fault of the accommodation and Booking.com - will be very angry if not. Its been around 36 hours since I made the complaint and have had no further response since an email immediately after to confirm my complaint.I get there may have been an issue with the system accidentally overbooking, but nobody should be ripped off and unsympathetically kicked out (in front of other guests too) like this.

Disappointing

Liked: The young man who was running the place alone
Disliked: The breakfast Bedside lamps not working, had to get out of bed to turn lights on and off. Shower unclean. Basin in bathroom to high. No shower gel. Bed had a wooden frame which I found made it difficult to get in and out of bed.

Let down big time after...

Disliked: After changing our booking dates and receiving confirmation from booking.com, we received no reply to any messages sent to the property in the days before our visit. After driving the two hundred and seventy-seven miles from Yorkshire to visit a dying relative, no one answered the doorbell camera.After waiting some time and failing to get any phone contact, someone answered the doorbell camera and said our room was unavailable. When I confirmed that I had confirmation of the change, we were told someone would arrive later to see if something could be arranged. We were then told the door lock combination, to allow entry into the building to wait.After entering, we looked inside all the bedrooms - as they had no locks but were in use!After again waiting outside due to it being so hot inside due to no ventilation and no one arriving, I tried the phone contact again. But no reply. So I booked a nearby Travelodge and left.We have not received any replies from the owner since requesting an explanation and refund. So Booking.com have been asked to get involved!It is the first time I have complained about using a booking.com location.

We did not stay at...

Mixed blessing

Liked: Charming 21 year old Iraqi running the place, very helpful and caring Bed very comfortable Interesting Iraqi breakfast
Disliked: Sadly very grubby, no kettle in the rooms, no table or anything to put things onBathroom floor dirty The minute I arrived there was a call from the owner asking to pay her because she cannot get the money - not my problem!Disgraceful being exhausted after long journey at age 85!

Avoid at all costs

Liked: Nothing
Disliked: Owner could have called me to state he was cancelling booking 1 hour before due to check in