Shilo Inn Suites Ocean Shores Guest Reviews
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|3.0 miles from Ocean Shores centre|
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Charles Thu, 21 February 2019
Wonderful and repeatable
Liked: Food and restaurant atmosphere great. Wait staff and maid service very attentive and pleasant.
Katrina Thu, 21 February 2019
Liked: Our room was perfect for our stay and we love that this hotel is pet friendly and super close to the beach access!
When the problem below were brought to the staffs attention they were very apologetic and accommodating. The hotel manager even called us personally and offered compensation for the trouble.
Disliked: At one point the whole hotel was out of hot water. The hot tub could have been a little cleaner on the evening of our stay and they cleaned it the next morning so it was ice cold and we couldn't use it. Little disappointing but no big deal.
William Thu, 21 February 2019
Disliked: The room was setup poorly as for the television, it was in the wrong place I.e. you had to be in bed to watch the large tv. The restaurant was awful, they tried to serve something with crab for $16.00 that wasn?t worth $1.00. Never went back, management never came out, put all on the waitress. Very bad.
Steve Wed, 20 February 2019
Disappointed in chain named hotel
Liked: Limited View of ocean
Disliked: No hot water for shower Mold in bathroom Green algae on patio glass Carpets need cleaning Vanity falling apart Lighting very poor Limited outlets for charging phone/computer Many light switches do not work/broken Rooms date back to the 70?s Hotel entry: doors are broken Marble tile floor is cracked/chipped Huge fish tank is very dirt and needs cleaning
Sandra Wed, 20 February 2019
Disliked: There was no hot water. When I called the front desk they told us it would be on in 15 to 20 minutes that they were aware of a problem. After about 45 minutes there was still no hot water me and my fiance were unable to take a shower or clean up after clam digging. Very disappointed you didn't even offer anything after we complain to the front desk. Ended out having to drive 3 hours home just to be able to take a shower. Very disappointed
Joseph Wed, 20 February 2019
Boymom03 Tue, 19 February 2019
Liked: Other then the manager the staff was nice and easy to work with.
Disliked: Where to start, the staff were friendly and helpful except the manager. On arrival place is very out dated has not be updated in over 30 years. Drains were slow, the hot water stopped working when we got back to our room to clean up after the pool. So we had to wait 30+ min to clean up kids and ourselves. The pool was freezing and I mean freezing everyone was in the hot tub including the kids because it was too cold for them to even enjoy it. Second night after returning to our room are key wouldn't let us in 3 keys later, nothings working and were stranded in the hall with 3 boys. The poor maintenance guy couldn't find the Tools for door then they figured out the key mechanism died. The maintenance guy had to come from his home had to climb into the room from the balcony to get us in a hour and half later. The maintenance guy and housekeeper lady were beyond helpful but the front desk could care less. Upon checking out my husband had to ask for some compensation, the manager would not come out and talk to my husband completely refused so one of the ladies told him we would get a minimum of 30% off our stay (2 nights) the manger put a discount through for 30% off the cheaper night and still would not call him back. We finally avoided the manager and had to contact Corporate. Point of whole ordeal, save yourself the disappointment and stay anywhere else, same amenities at all other hotels in ocean shores, SHILO INN IS NOT WORTH THE MONEY OR TIME. DO NOT STAY............
G Tue, 19 February 2019
Good stay but NO HOT...
Liked: NO HOT WATER IN ROOM 430
Disliked: NO HOT WATER IN ROOM 430
Kit Tue, 19 February 2019
Liked: some of the original decor still wonderful: the tile on bathroom floor, the bathroom doesn't have any wear or tear.......shower goodthe carpeting in hall reminds me of movie "The Shining", and while old still lovely-the restaurant was dark but lovely, food just OK
Disliked: -front desk staff was not welcoming but indifferent-facility showing its age -room not maintained: stain on carpet, blinds on door broken, mattress needs replacingthe rates are ridiculously highcoffee in room not maintained as only had decaf
Jamie Mon, 18 February 2019
Our stay at the shilo
Liked: Any thing other then cheap coffee and some warm water would have been great
Disliked: The water to bathe with was cold for every singel member of my family even waiting 3+ hours did not help and the fact that they charge so much but only offer cheap coffee i mean some muffins and some fruit something edible for thos of us who have picky eaters we couldent even enjoy a dinner at the restaurant you have so it was an expensive trip for us to not have these things other then that it was a decent stay