Sheraton West Des Moines Hotel

Disappointing

Disliked: The elevators are a huge problem! Waiting in line for one for 35 minutes was absolutely unacceptable. That many rooms and levels you need to add at least 1-2 more. Also paying for parking was absurd. Your location isn’t downtown, that’s not even a charge that should be there

Very good

It was easy to access...

Liked: Location
Disliked: Dated carpet .bad breakfast

They charged me extra than...

Liked: I didn’t get the chance to eat the breakfast
Disliked: They charged me extra than other people who came to the wedding. They charged me $370 but other people were charged $167 and they couldn’t change mine till now. I’m still waiting for the manager to solve this problem.

Disappointing

Disliked: Someone didn't turn off the booking feature, and 4 of us needed rooms in other hotels. It but stress on us the guests, but the staff picking up the pieces

Good

Won’t stay here again. Last...

Liked: Good location
Disliked: Too many kids, kids everywhere, loud kids

Very good

Liked: Nice hotel for price
Disliked: Bed was not very comfortable.

I will stay again if...

Liked: I was at the School Nurse Conference. The rooms were comfortable, the meals were above my expectations, easy access to all I needed, and the staff is very professional and almost everyone said good morning, good evening. and many thank yous.
Disliked: There was nothing I didn't like.