Sheraton Universal, Universal City

Bad, will never stay here...

Liked: Shuttle bus
Disliked: There were many things I disliked. Room was dirty and had an old smell. Sheets looked wrinkled and dirty, when I lifted a pillow there were hairs on the sheets. I called front desk and they just said they were going to send someone to change our sheets, I asked if there was a different room we could move to because there was also people smoking pot outside and I was with my toddler, the smell was strong. They said all rooms were booked and unable to accommodate us. I waited over an hour and housekeeping still had not come to change our sheets. Went to talk to front desk he was not helpful, manager couldn’t do anything to help us. Waited another 30 minutes no housekeeping, called again, we waited at least 2+ hours mind you this was around 9pm. AC unit was super loud, shower had mold, old dirty carpets and floor, tv kept freezing. Disappointed even manager couldn’t help us. Valet service was rude, lady scratched my brand new car and the guy when we arrived had no customer service skills. For the amount of money we paid they did not meet our expectations and will never stay here again.

Superb

Liked: I loved the shuttle service and friendly staff. Thank you for accommodating an early check in
Disliked: Lanai level a little old

Superb

Exceptional

Superb

True Hollywood glam experience lacking...

Liked: Closeness to universal studios
Disliked: -parking cost way too expensive per night on top of the $1000 we paid for hotel for 2 nights-attitudes of some staff members-housekeeping entered room while we were away for the day even though we had a do not disturb sign on the door and told them cleaning wasn't necessary. -breakfast wasn't included in price of stay-1 elevator was broken-room small and dated-no microwave -no smoking allowed on balcony

Exceptional

Amazing team, right like it...

Liked: Amazing team! I'm not quite sure what kind of training employees receive but Jerry Front Desk Agent is the prime example how check in should look like after 6h ride and small problems with cc authorization- great attitude, smiling and helpful at every single step! Two thumbs up! And amazing team at the breakfast as well. Fully taken care of with great variety of food (fresh and prepared). Really good experience all the way!
Disliked: Could have stayed longer :)