Liked: Location of hotel and size of rooms are both amazing
Disliked: Staff was unfriendly from the moment we walked in. My mother and I arrived at 4pm, and were told our room wasn't ready. I asked about a time estimate and he said that he didn't know, and housekeeping has been an issue all day. And "sent" me away

Liked: The updating that had been done in the rooms really made a difference. We also enjoyed the fitness center.

Liked: location
Disliked: no

Liked: The setup is really good.
Disliked: My friend and I had two rooms booked with different name. He arrived later than me and he got double queen but I did not which I was told they are out of double queen room. There is noise in my room fridge and air-conditioner which make me hard to sleep.

Liked: Great location and a great price. The Country Club Plaza looks like Seville, Spain!

Liked: We were in KC for a funeral, and upon learning of our situation, the staff worked quickly to get us into rooms so we could change and get ready prior to usual check in time. They were very accomodating.

Liked: The hotel staff was always very friendly and helpful.
Disliked: This was the smallest suite I've ever stayed in. Not worth the money, two lamps didn't work, the ac squeaked all night. Bathroom was disgusting, hair everywhere, and even was urine in the toilet upon arrival. Sheets were Terri le and floor wasn't vacuumed

Liked: Appealing room layout. Very clean. Comfortable bed. Plenty of TVs.
Disliked: Air conditioning did not respond very quickly.

Liked: Phone did not work and the shower had issues. Room very hot not able to control temperature in room. It was our anniversary - asked for late check out - instead of noon the gave us one hour more 1:00 Great Location