The hotel was comfortable, easy to access and within a short cab ride ($15) of E.J. Thomas Hall. The staff is friendly and accommodating. The restaurant food is is wonderful and only surpassed by the breathtaking view of the snow covered, icicle ladened, partially frozen, running river that can be seen out of the many windows. The wine selection is plentiful (had the Smith and Hook Cabernet). Our experience was less than grand due to some unsightly carpet stains in the bedroom. Overall, I believe this facility could benefit greatly with some upkeep maintenance. We will return.

Liked: Lovely view of the river especially from restaurant.
Disliked: Overall upkeep in need of some renovations.

Liked: Great view of the river and pleasant staff. Room was spacious and well maintained.
Disliked: None really other than petty things, such as it would be nice to have a couple of hooks on the wall in the bathroom and sink area to hang clothes and other items on for convenience.

Exceptional

Liked: The breakfast buffet was excellent. The suites are spacious and comfortable

Exceptional

Liked: It was absolutely beautiful! We loved it. Beds were comfortable. We had a king suite, it was perfect. Spacious, clean,and comfortable. The people were very courteous and nice , always had a smile. The restaurant is amazing!

Very enjoyable.

Liked: Clean, comfortable with great views.

Exceptional

Exceptional

Awesome view

Liked: Spacious club suite allowed for our grown daughter to be downstairs while we had the upstairs
Disliked: Was not well stocked at all. No extra roll of toilet paper, no sheets, blankets or pillows for sleeper sofa. Not enough towels or shampoo. Had to call and they delivered

Fabulous property, beautiful location in...

Liked: We have come to depend on the wonderful accommodations and service of the Sheraton in Cuyahoga Falls. This is along our route from Pennsylvania to Louisville, KY. Stopping here for the night is a perfect stopping point along our route. The rooms are impeccable. The suites are spacious- for a very reasonable price. The each suite has two rooms. The entry room has a spacious seating area with a couch, chair, coffee table and desk. There is a wet bar with microwave and small refrigerator which is just perfect for the road traveler. The king sized bed in the room was exceptionally comfortable. Great black out curtains helped to create a wonderful sleep environment. The best part of this property is that they allow dogs to stay in the room with you. The property make you feel part of the family. We ordered room service which worked well for our family which included two dogs. All staff members were polite and friendly. Kyle and Tim from the restaurant brought our food and made sure everything was as we expected it. I found the check in extremely efficient. The check out was without any hassle. I will definitely keep this place on my list for places to stay when in OH. The grounds are well kept. There are many interesting places to walk right out of the front door. I love the Cuyahoga Falls that are right there by the hotel! What a fabulous place to stay.
Disliked: This time there was not one thing about our stay that we didn?t like.

Exceptional

Recommended, the view is amazing.

Liked: The hotel is in a beautiful location. The view of the falls is amazing. The food in the restaurant was wonderful. The staff was friendly, helpful and professional. I really enjoyed the room, it was large, clean and the beds were comfortable.
Disliked: The only disappointment was the pool area. It was not as clean as I'd expect and appeared to have a buildup of some sort and mold on the hot tub. The issue is not one of cleanliness but is more directed to maintenance.