Sheraton Suites Akron Cuyahoga Falls

The hotel was comfortable, easy to access and within a short cab ride ($15) of E.J. Thomas Hall. The staff is friendly and accommodating. The restaurant food is is wonderful and only surpassed by the breathtaking view of the snow covered, icicle ladened, partially frozen, running river that can be seen out of the many windows. The wine selection is plentiful (had the Smith and Hook Cabernet). Our experience was less than grand due to some unsightly carpet stains in the bedroom. Overall, I believe this facility could benefit greatly with some upkeep maintenance. We will return.

Liked: Lovely view of the river especially from restaurant.
Disliked: Overall upkeep in need of some renovations.

Liked: Great view of the river and pleasant staff. Room was spacious and well maintained.
Disliked: None really other than petty things, such as it would be nice to have a couple of hooks on the wall in the bathroom and sink area to hang clothes and other items on for convenience.

Exceptional

Liked: The location and most of the staff.
Disliked: The front desk staff were amazing! The restaurant and bar staff not so much. Trying to get outside to see the falls around 9pm one of the restaurant servers yelled at us and said the restaurant was closed, and after explaining that we were just trying to look at the falls she was not as rude. The outside bar connected to the hotel was really rude as well. We sat down 5 minutes before closing, the female bartender in a very rude manner said that they were closed and were not serving anymore. As she was handing a beer to a customer. Another customer told the bartender that it was not closing time yet. She said she didn’t care and walked off. These two incidents would probably deter me from staying here again. The serving staff needs customer service training. Or take lessons from front desk people.

Very good

Very nice hotel.

Exceptional

Exceptional

Liked: Spacious and remodel looks great! Comfortable, clean, and great location!

Won't stay here again

Disliked: Very expensive and no breakfast. Parking was terrible.

Lovely trip with our little...

Liked: Everything was very comfortable. The staff was top notch though. Everyone was so friendly and welcoming especially to our two senior little dogs we travel with. They really made us feel at home! The food was excellent too! We look forward to coming back!
Disliked: There really wasn’t anything not to like. They are doing some upgrades which is good because some things were a little dated. Everything is still in excellent shape though as it is when you have quality furnishings that are well maintained.

Exceptional

Exceptional