Great Staff-Great Room-Great Location- Not...

Liked: we hung out at the bar after 10pm. great staff, great wings and desert.our room was really nice
Disliked: internet fee. I tried to take the free wifi, nothing happened. scrolled past the 10.95 fee seen how many days, thinking I need to click that. Now charged. ScamParking. You are told to "trade your parking pass for your room key" Im feeling my parking is being comped for the $20.Nope.

Overall it was a very...

Liked: Room was very spacious and clean. Very close to the event we were attending.
Disliked: The fire alarm went off at around 12:30 which was a bit unsettling. I know we were in a room on the floor with the pool, but the kids using the pool were very noisy around the elevators that evening. Tv in the bedroom wasn't working.

worked for a one time...

Liked: Good location, and free parking...that's about all of the positive things
Disliked: Bar was legit out of a lot of alcohol options. No Jameson and can't make a mojito...are you even considered a bar at that point? Breakfast is NOT FREE and had to pay for a WEAK breakfast buffet that would complementary anywhere else. $20 a pop for cold bacon and powdered eggs. Not a lot of places around to eat at so this is like the only option. I paid $250 for one night stay, check in is after 3 and check out is before 11....Less than 24 hours for $250 and no breakfast included, lol definitely not making that mistake again.

Exceptional

Although the staff was very...

Liked: The location was great. The staff was amazing. They were so kind and so nice. They were also very helpful and understanding.
Disliked: there was a leak in the room next-door which came into our room and our carpet was soaking wet. Although engineering was amazingly kind and a very apologetic the towels and flood fan they used to try to dry the carpet wasn?t that great. We were in a king suite. Also there is one window in the entire room and a wall blocks all the light so during the day you must have all lamps on in the living room part of this suite or it is pitch black. Room service closes at weird hours, and getting a room service menu was impossible because we asked for 13 different times and never got one.

Very good

Liked: Convenience and loved the room

wasn't good

Liked: location
Disliked: customer service

Very good

Exceptional