Good

My stay was great.

Liked: N/A; I did not eat breakfast.
Disliked: I did not eat breakfast

Quite comfortable

Liked: Beds, duvet and pillows very nice. The restaurant was good and staff very friendly.
Disliked: The room was shabby especially the carpet at the edgesBedside light didn’t work.Toilet seat insecureNo bedside room light controlNot enough plug sockets especially near the beds and some not working.No bedside tablesBeds were too small

Superb

Superb

Liked: Very near to Heathrow International Airport
Disliked: Nothing to complain

Exceptional

Nice for short stay

Liked: We like this place because it was close to the airport and we could book it right away once our flights were disrupted. The staff at the reception were very nice and helpful since I had to rebook for another night. The staff at the Sports Bar were just top notch, they were quick when we ordered food to go (dinner) and helped us very quickly and efficiently. Akshay & Lalldeo at the reception were very caring as professional. There is a Starbucks in the lobby so quick to get some great coffee and hot sandwiches as well. They also have an Uber station so you can order one from the lobby without using your own device as well as the Hoppa Bus to the airport if needed. They provided us with a trolley since we had lots of suitcases so we could push it to our rooms. The rooms were cleaned nicely and very well lit and they offer one bottle of water complimentary in the room.
Disliked: Housekeeping knocks your door early in the morning although there was privacy on the door. One lady cleaned the room and didn't refill toilet paper or towels, so we had to ask once we saw her in the corridor. Then they knocked out of nowhere saying they are just checking. The room smelled like disgusting sweat of the personnel after they cleaned up which was not the best (we had 2 rooms). The cabinet under the sink was broken in one of the rooms, no hot water from the shower even my daughter wanted to stay in the tub however couldn't since the water was lukewarm to cold. You can hear everything or every noise in the corridor specially at nightfall. There is nothing in the surrounding besides a McDonalds, but that's fine for short stay as the prices of small bottles of water in the lobby was high...

Exceptional

Liked: Received an upgrade, great breakfast!

Good