Name: Sheraton Richmond Airport Hotel
Address: 5501 Eubank Road, Sandston, VA
Telephone: (888) 406-7656

Cancelled flight needed sleep

Liked: Very clean and comfortable room.
Disliked: I waited 45 minutes in line at 11 pm at night to check in.

Excellent value

Liked: Comfortable bed, exceptionally clean room and common areas. The check in person was superb- friendly, helpful and efficient.
Disliked: One of the queen beds had a red mark on the bedspread which looked like lipstick or blood. There was a half eaten chocolate in the fridge. The pool was a bit dirty but that didn’t stop us from having fun. The hot tub part was relaxing.

Exceptional

Liked: Small touches were nice. Welcome/goodbye on the tv screen. Small light on. Very welcoming when I arrived. Prices reasonable in restaurant. Food was good. Limited but good. Everything clean and sharp looking. I’d stay again if I needed to fly out from Richmond.
Disliked: Some staff couldn’t speak English. Not a big issue but even when I said thank you, for cleaning, I just got nothing but her back. Happened at the desk too. I apparently approached the wrong person. Airport shuttle 15 mins late.

Exceptional

Liked: Everything
Disliked: Nothing

Passable

Liked: Location
Disliked: The HVAC did not function properly. Temp in the room was a constant 80F. Room #131

it was a decent time,...

Liked: the streaming services and wifi was good. the room was nice unfortunately the first room we had the AC didn't work.
Disliked: AC didn't work in the first room. And i didn't get the front desk lady name, she worked the overnight shift at 7/18/25. She told me she was going to come to our room to check the AC. I entrusted her to do while i went to the store. My girlfriend inform me that the lady did not come to room. And if she knocked it wasn't loud enough. When i came back to the front desk she told she couldn't go back to the room. That was so inconsiderate of her! I had a newborn and a 11 yr old that whole night they slept uncomfortable in that room our first night.

Stellar, Excellent, Exquisite stay

Liked: Staff was welcoming and professional and helpful. Highlight of a horrible trip and delay due to American Airlines
Disliked: The shuttle could start earlier

Superb

Very short state for the...

Liked: Location
Disliked: Bedsofa was very dirt and the air conditioner noise

Very poor

Liked: Room size.
Disliked: It seems like the place is extremely run down, they need to update many things. The pool area was so dirty. The phones in the room don't work!!! The staff was extremely rude. Since the phones don't work, I had to walk to the reception and ask for linens for my children's sofa bed and they literally gave me a pile of linens to carry back to my room (mind you I have a broken foot). The one blanket looked so OLD and gross that I didn't let my children use it. VERY INCONVENIENT. At $300 a night I should be able to call from my room and have them deliver WHATEVER I need.