Sheraton Redding Hotel at the Sundial Bridge

I figured I was paying...

Liked: Very nice A/C- quiet and stayed on consistently. Wasn’t the coolest, but very comfortable Drapes closed very well with enough overlap of fabric to block out the light Very nice headboard reading lights, aesthetically pleasing and a useful light Like the closet lighting and frosted “glass” doors The complimentary bottled water is always nice to see

Great place, comfortable beds &...

Liked: Everything!

Exceptional

Bad

Liked: Got double charged for the reservation I paid booking.com when I booked it and they charged my credit card the whole amount plus the deposit
Disliked: Staff not accurate on what’s being charged to the card

Exceptional

Had fun relaxing time

Liked: Clean, nice, great staff
Disliked: Needed another elevator bank an ice machine at south end of building

Exceptional

Liked: Taylor who was working the front desk when we arrived was very professional. We had an issue with our initial room but she quickly resolved it for us. Thank You Taylor!
Disliked: Mosquitoes were biting on the patio of the Mosaic Restaurant.

OK hotel but EV charging...

Liked: Room was OK, location is fine
Disliked: The EV charging situation is very problematic. All EV charging spots were "ICE'd" with non-EVs squatting the spots.And in addition, several EV chargers were out of order, so when one EV charging spot happened to be available, it was not working.Plus, the EV chargers they use require subscribing with a charging provider that was not helpful in remediating the issue.As such:1) EV charging stations are part of the facilities and should be maintained properly. It is not acceptable to let them degrade to the point they do not work anymore2) Parking enforcement needs to be done. If a non-EV is parked on an EV-charging spot it needs to be towed.Besides this, the hotel was OK, but this type of detail is a bit infuriating and degrades the experience. It's like coming to a room with the air conditioning not working, expecting to have air conditioning...

Not prepared and no clue...

Liked: We were given a voucher for breakfast and the breakfast was not offered. We were given a voucher at the restaurant and they could not accommodate us and many others on their way somewhere because it was going to take a half hour or longer. We had to be somewhere and couldn’t wait. I ended up getting called for a table an hour after they said 15 minutes. We were half way to our destination without breakfast. They also told us $50 would be taken off our room which did not happen. They should have taken off the price of the voucher we could not use which was $75. We come up there often and will not stay there again. As members we were very disappointed. No one knew how to help the guests. Two people took over and apologized finally when I got upset that we couldn’t use the voucher.They knew how many guests booked. They were under staffed, underprepared and under served their guests.