Liked: Very nice and clean. Very nice staff.
Disliked: Never informed me of the extra $50 charge on my card for holding for damage or room charges.

Liked: Check in was easy plenty of staff. The room was clean. The loony was very nice and you wanted to be there
Disliked: For some reason all of the doors to the rooms had chipped paint and dents. The air conditioning unit made a lot of noise during the evening.

Disliked: Parking is $25

Good

Wonderful and very relaxing.

Liked: While we were there for the Penn State vs. Pitt game and have stayed there before. Unfortunately we had an emergency at home. Our 4 year old got hit by a car and was being life flighed to Geisinger Children's Hospital in Danville. Within two minutes your staff at the desk helped us get through this emergency. We wish to thank them for there understanding an this difficult time. It is three weeks since the accident and he is recovering well. Thank you again for helping us get on our way so fast as it was a five hour ride home. You have a wonderful staff at the desk.
Disliked: How kind your staff was when you had to rush home for our emergency.

Very clean comfortable and great...

Fabulous

Liked: The staff was friendly, good location to events & restaurants

Exceptional

A little disappointing but I...

Liked: The reception staff members were very helpful in my requests for a quieter room and a late check out and the room service staff were friendly and efficient. Being able to make hot tea in the room was great but there was no milk. The small walk across the bridge to the city centre and close access to the boat cruise and the cable car are good.
Disliked: I knew the building was older and a little tired from other reviews but I did not expect my room to be quite so in need of more care. I had to wash dirt off the entrance, bathroom and wardrobe doors and also the duvet and the separate cover were stained very badly on the underside- it looked like it should have been changed after the last guest.