Sheraton Palo Alto Hotel Guest Reviews
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|0.1 miles from Palo Alto centre|
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Anne, Millbrae, visiting Frost Amphitheatre Stanford Tue, 3 September 2019
Would highly recommend. Efficient and friendly staff; clean and spacious room; quiet and restful evening!
Liked: Front desk and room service; bed linens; comfy mattress; spacious bathroom; no noise from other rooms.
Jose Wed, 29 June 2022
Shannon Mon, 27 June 2022
It was just fine
Liked: Clean, bed comfortable
Disliked: Very loud at night, the hallways smelled like bleach, need to call to request cleaning services
Arcelia Mon, 27 June 2022
Lee Tue, 21 June 2022
Liked: Location and all needs met.
Disliked: I liked everything
Arcelia Mon, 20 June 2022
William Mon, 20 June 2022
Alina Sun, 19 June 2022
Rolf Thu, 16 June 2022
Handy location but won?t be...
Disliked: Rooms overcrowded. Two large beds take up the entire room. There is an armchair but it?s not possible to sit in it. Dark stain on ceiling looks like damp. Staff not helpful and do not understand the word ?flexibility? No manager in overall charge. Overpriced rooms, food and beverages.
Russell Thu, 16 June 2022
Old, dated and overpriced
Liked: The room was small and dated for the price. $400.00 per night. I was told when I made the reservation that I could cancel the second night without being charged if needed. We checked out at 11:30 in the morning, turned in our cards and even spoke with the front desk manager. He is short us that we would not be charged for the second reservation night. The charges appear on our credit card for the second night and when I called them they told me that housekeeping had told them that someone had been in the room at 7 PM that night. We had already returned home 300 miles away by 5:30 PM. I am still trying to get them to refund the second night. It was graduation weekend night at Stanford university. Several people standing in line waiting for room cancellations behind us. Obviously the room was re-rented. Small claims court allows losses up to three times the amount that you sue for along with any other accrued fees. I will get the second night refunded, or I will see them in court.
Alexandra Wed, 15 June 2022
I would stay here again!
Liked: clean and modern.
Disliked: parking spots were tiny.