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Sheraton Norfolk Waterside Hotel eeef - (855) 304-8562
Sheraton Norfolk Waterside Hotel, 777 Waterside Drive, Norfolk, VA -(855) 304-8562
Area: Downtown Norfolk
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BOOK ONLINE OR CALL - (855) 304-8562
3.85
HOTEL RATING: 
GOOD
3.85 out of 5 (300 Ratings)
0.2 miles from Norfolk centre
BOOK ONLINE OR CALL - (855) 304-8562
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Hotel Description
As Norfolk's only waterfront hotel this property offers guests comfort with a great location just steps away from Waterside Marketplace and its specialty shops restaurants and entertainment. The Sheraton Waterside features fresh guestrooms boasting soft blankets cozy comforters and crisp sheets. Enjoy a restful end to your day in the Sheraton Sweet Sleeper bed. Feel reenergized after a workout in the complimentary fitness center or browse the unique regional gifts at the gift and supplies shop. Sheraton Norfolk also offers a knowledgeable concierge service.

Check-in time: 04:00 PM   Check-out time: 11:00 AM
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1 room
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2 guests
Amenities View More
y
Free Internet
E
Fitness Center
r
Pets Allowed
x
Free Breakfast
j
Free Parking
u
Swimming Pool
A
Business Center
B
Airport Shuttle
w
Non Smoking
q
Accessible
Other Amenities
` Pets Allowed
` Restaurant
` Golf Course
` Valet Parking
` Room Service
` Safety Deposit Box
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Fishing
` Canoeing
` Hiking
` Private check-in/check-out
` On-site parking
` outdoor pool
` Poolside bar
` shuttle service
` vending machine
` alarm clock
` 24-hour security
` Accessible parking
` Concierge services
` Doorman
` Family Rooms
` Free Wi-Fi
` Daily Housekeeping
` English
` Hungarian
` Spanish
` Convenience Store
` Parking Available
` gift/souvenir shop
` Shops on site
` smoking allowed
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Hand sanitizer in guest accommodation and key areas
` Doctor/nurse on call
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Temperature check for guests and staff
` Free face masks
` Grocery delivery
` Contactless check-in/out
` Food delivery
` Room and suites access through exterior corridor
` Electronic room key
` Main entrance
` Accessible concierge desk
` Accessible public restrooms
` Audible alarm
` Accessibility meeting spaces available
` Accessible entrance to swimming pool
` Accessible registration desk available
` Accessible rooms through interior corridor available
` Accessible rooms with 32-inch wide door opening available
` Accessible route to business center
` Accessible route to guest rooms
` Accessible route to the registration desk available
` Accessible vanities available
` Adjustable height hand-held shower wand available
` ATM or cash withdraw on site
` Bathtub seats available
` Bathtub with grab bar available
` Body thermometer available
` Car rental available
` Closed-caption TV
` Daily disinfection
` Deadbolt on doors available
` Facilities for disabled guests available
` Fitness center
` Hearing accessible room and/or kit available
` Internet access in public areas
` Laundry services
` Lever handles on door available
` Lowered deadbolt on doors available
` Lowered electrical outlets available
` Lowered view port in doors available
` Luggage storage & lockers
` Mobility accessibility available
` Non-slip grab bar available
` Non-smoking property
` On-site accessible restaurants/lounges
` Roll-in shower available
` Safety chain and/or latch on doors available
` Self-closing doors available
` Self-operating lift to hotel swimming pools
` Accessible route to fitness center
` Spa/sauna
` Tennis court & equipment
` Toilet seats at wheelchair height available
` Tour services
` TTY/TDD compatibility available
` View port in door available
` Visual aids Braille/Tactile signs
` Visual alarms
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas

Sheraton Norfolk Waterside Hotel Guest Reviews

Overall Average Score: 
Good (3.85 out of 5)

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1

Poor - 1 out of 5

Cindy, Aylett Mon, 6 October 2014

Disliked: We could not stay in our room due to the overpowering smell of cigarette smoke. I called down to the front desk and was told that there were no other rooms available. So at 1:30a.m I drove 2 hours home. This was my anniversary weekend and I could not enjoy a night away from home. When I booked the room, it was supposed to be a smoke free room. When I was checking out I was told it was a smoke free hotel. This was not the case. I have been told that the Sheraton would call the reservation company and refund me my money.

3

Pleasant - 3 out of 5

Amanda, Salisbury, visiting The Norva Mon, 30 June 2014

We used the Sheraton for a one night stay while we were in Norfolk for a concert. It was a great hotel, but lacked many things that cheaper hotels would have had.

Liked: Beautiful room; clean; great views; easy check-in.
Disliked: No refrigerator; charge for WiFi; late night food menu limited and expensive; mold in shower.

4

Very Good - 4 out of 5

Latolsha, Nashville, visiting Spirit of Norfolk Mon, 19 May 2014

We were greeted nicely and the staff was very friendly. Allowed us to check in early for our reservation.

Liked: Great receptionist.
Disliked: There was no notice that my card was going to be swiped for $50 incidentals - then if nothing was ordered or damaged, it would be returned in about 2 days.

5

Exceptional - 5 out of 5

Mom and son, Richmond , visiting Spirit of Norfolk Mon, 12 May 2014

Just fix the revolving doors. It's a long walk to the front desk if one is carrying luggage. Thanks! :)

Liked: Very nice stay!

4

Very Good - 4 out of 5

Quealeena, Norfolk, visiting Attucks Theatre Mon, 7 April 2014

I throughly enjoyed the comfort of my room while visiting Sheraton Norfolk Waterside hotel. The hotel staff were very accommodating and friendly. The only downfall of my stay was an extremely rude bartender at The Dock restaurant that was downstairs. I do not remember the woman's name but I definitely will NOT return to that restaurant ever. Nor would I recommend someone eat at that establishment. This particular bartender was extremely rude, impatient and had an extremely nasty attitude. The Dock is probably a nice place to dine, but the only memory I have is the rude and very curt staff. First impressions are everything and I will never dine there again. If there is a next time, I would much rather hail a cab and take my business eleswhere.

Liked: The waterfront view was spectacular.
Disliked: There was one particular bar staff at the restaurant that was extremely rude and lacked all necessary customer service skills.

2

Disappointing - 2 out of 5

Wanda, Baltimore Fri, 26 July 2013

I am disappointed that there was no complimentary coffee and the rooms are average. I have stayed in better looking and more comfortable rooms.

Liked: Nice lobby; comfortable bed.
Disliked: Room was OK - lots of noise with the elevator shaft all night and day. Ice machine out of service on all floors; self parking too far away even with paying to park.

5

Exceptional - 5 out of 5

Sharon, Ford Fri, 26 July 2013

The room was lovely, clean and quite comfy. Provided in the room were Starbucks coffee and very high quality shampoo, conditioner and so much more - even Q-tips and an emery board. The room was equipped with ironing board and iron as well as blow dryer and personal make-up mirror. The view of the Waterside area from our room was awesome. All Norfolk Waterside attractions were within walking distance from this hotel. I would highly recommend this hotel for a relaxing, comfortable and memorable trip to Norfolk Waterside.

Liked: Prompt, courteous service upon arrival. Beautiful pool area with beach towels provided.

3

Pleasant - 3 out of 5

Natasha, Hampton, visiting Spirit of Norfolk Tue, 21 May 2013

I paid for a harbor view and I did not have one. There was a nice gentleman who adjusted my rate accordingly.

Liked: Room was very clean and comfortable.
Disliked: Reception on the TV was poor. You have to pay for parking every night. I only stayed one night. It could get costly for multiple nights.

5

Exceptional - 5 out of 5

Marceline, St Pete Beach Fri, 3 May 2013

Liked: We had a wonderful stay at the hotel. All the employees we came into contact with were very helpful and friendly. Our was clean and comfy. Loved the decor. I would definitely stay there again.

5

Exceptional - 5 out of 5

Deborah, Greenville NC Mon, 27 February 2012

Liked: Was the perfect location to stay to enjoy our first cruise on the Spirit of Norfolk - didn't have to drive around.
Disliked: The parking garage was a little far from the hotel.

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Sheraton Norfolk Waterside Hotel 777 Waterside Drive, Norfolk, VA