Sheraton New York Times Square Hotel

Liked: Great location in Times Square. Near the Shubert Theater and Central Park. Great rate. Upgraded us to Sheraton member card and gave us free Wifi. Starbucks in lobby. Nice rooms.
Disliked: Our toilet didn't always flush and we had to jiggle that thing in the toilet tank to get it to fill with water. The housekeeper never replenished our washcloths.

This hotel was okay, but would look at other options before staying here again.

Liked: Location and baggage check.
Disliked: Unfriendly staff at registration and check out. Plus, comforter and bedskirt were dirty.

I was very happy with the service. I was able to check in early with ease and check out was the same.

Liked: Price; location; service.
Disliked: Somewhat small room.

Although I had booked (3 nights) and paid extra for a King Bed, wifi and free bottled water, I received two doubles, wifi and NO water. I had to ask the concierge the next morning. My fridge was NOT restocked on a daily basis. I was originally charged for the waters and other random things, but had it corrected at checkout. Hotel room was clean and renovated. Would've been nice to have had fridge space for miscellaneous items. Would return again. Doormen were friendly and very helpful. Great location to Times Square, city tours, entertainment and food.

Liked: Staff was friendly and professional. Location was great!
Disliked: Didn't get the room I paid for. No pool.

Very good

Disappointed

Liked: Hotel staff gave our confirmed room to other guests. We waited 3 hours to get our room but split the family into different room and floors. Disappointed.
Disliked: Bad service and very very long wait. 3 hours.

My children loved their stay...

Liked: My children loved the location and thought the hotel was beautiful. Thank you for making them comfortable
Disliked: Nothing except slight hassles on arrival and clarification needed, but perhaps my daughter did not give the booking number. I booked for them.

Sheraton New York Times Square...

Liked: The location is excellent
Disliked: The building is not well maintained. The furniture and carpets are very old. The checking in queues were too long. I spent two hours on the queue trying to check in. Staff are not friendly at all. The hotel breakfast and restaurant facilities are not enough for the number of guests. There were queues even where to buy tea or coffee. For the kind of money I paid staying at the hotel, it was a terrible deal.

Good

Liked: Location - it is near everything - especially Times Square!
Disliked: No breakfast included for free! And this was not clear when we made the reservation!!!

Superb

Very good

Excellent

Liked: Excellent
Disliked: Nil

Exceptional

Liked: Everything was fine. We only stayed one night and spent very little time in the room other than to sleep.
Disliked: The room wasn't ready even though we had requested an early arrival and then we had to pay for them to hold our baggage.