Liked: Great location in Times Square. Near the Shubert Theater and Central Park. Great rate. Upgraded us to Sheraton member card and gave us free Wifi. Starbucks in lobby. Nice rooms.
Disliked: Our toilet didn't always flush and we had to jiggle that thing in the toilet tank to get it to fill with water. The housekeeper never replenished our washcloths.

This hotel was okay, but would look at other options before staying here again.

Liked: Location and baggage check.
Disliked: Unfriendly staff at registration and check out. Plus, comforter and bedskirt were dirty.

I was very happy with the service. I was able to check in early with ease and check out was the same.

Liked: Price; location; service.
Disliked: Somewhat small room.

Although I had booked (3 nights) and paid extra for a King Bed, wifi and free bottled water, I received two doubles, wifi and NO water. I had to ask the concierge the next morning. My fridge was NOT restocked on a daily basis. I was originally charged for the waters and other random things, but had it corrected at checkout. Hotel room was clean and renovated. Would've been nice to have had fridge space for miscellaneous items. Would return again. Doormen were friendly and very helpful. Great location to Times Square, city tours, entertainment and food.

Liked: Staff was friendly and professional. Location was great!
Disliked: Didn't get the room I paid for. No pool.

Did the job.

Disliked: No WIFI - argh!

Exceptional

Very good

Great location, friendly staff, clean.

Liked: Great location

Great location but don’t expect...

Liked: The location is awesome. It doesn’t get any more happening than 7th Avenue Times Square, and it helps that the Sheraton NY Times Square is located half a block from a subway station. Several tourist attractions including Broadway shows, Central Park, Times Square and the Empire State Building are within walking distance from the hotel.
Disliked: No in-room amenities. No kettle. No fridge/mini bar. No bath robes or bathroom slippers. They don't even give you water. And you have to remind them on most days to restock the bath with shampoo and shower gel. Queues at Starbucks (where you'd end up "trying" to spend the $30 per day refund that the hotel charges as a daily destination fee) are too long and the food too expensive to waste your precious time. We 'enjoyed' the use-it-or-lose-it daily credit on two of the six nights we spent at the hotel.

Exceptional

Passable

Liked: breakfast too expensive
Disliked: sistem

loved location, loved restful beds...

Liked: beds were so comfortable if a little small but fine. location was the winner really. Room was fine we were a family of four so it was going to be a little tight and i have been in other hotel which were a lot more spacious but really location was the bonus. breakfast was a disaster the queueing was crazy so we didnt bother after day three.
Disliked: no kettle, no water in rooms bottled water would have been great. queue for breakfast was unacceptable as we had a busy schedule to see all the sights and a queue of 1.5hours was just crazy.

Good