Liked: Great location in Times Square. Near the Shubert Theater and Central Park. Great rate. Upgraded us to Sheraton member card and gave us free Wifi. Starbucks in lobby. Nice rooms.
Disliked: Our toilet didn't always flush and we had to jiggle that thing in the toilet tank to get it to fill with water. The housekeeper never replenished our washcloths.

This hotel was okay, but would look at other options before staying here again.

Liked: Location and baggage check.
Disliked: Unfriendly staff at registration and check out. Plus, comforter and bedskirt were dirty.

I was very happy with the service. I was able to check in early with ease and check out was the same.

Liked: Price; location; service.
Disliked: Somewhat small room.

Although I had booked (3 nights) and paid extra for a King Bed, wifi and free bottled water, I received two doubles, wifi and NO water. I had to ask the concierge the next morning. My fridge was NOT restocked on a daily basis. I was originally charged for the waters and other random things, but had it corrected at checkout. Hotel room was clean and renovated. Would've been nice to have had fridge space for miscellaneous items. Would return again. Doormen were friendly and very helpful. Great location to Times Square, city tours, entertainment and food.

Liked: Staff was friendly and professional. Location was great!
Disliked: Didn't get the room I paid for. No pool.

Passable

Superb

Liked: Room
Disliked: Cancelation poloicy

Superb

Good

This hotel is a scam....

Liked: Cleaners and waiters were kind and helpful, clearly the opposite of their manager/supervisor who would need to go back in training for the way she handles feedbacks
Disliked: I don't even know where to start. THIS HOTEL IS A SCAM AND YOU DON'T GET WHAT YOU BUY. The hotel itself is old style but have all basic needs, even though I am always disappointed when I don't have a cattle and fridge, in a not so cheep star hotel. I booked a room for 4 adults, and initially we were accommodated in a room we could barely move in and couldn't even get all luggage inside. After bringing this up at the reception we were told that this are the standards of Sheraton and to leave with it. After raising a complaint we were "kindly" accommodated in a handicapped room that was a decent size for 4 people. I would have love this to end here, but we were also advised that, although WE PAID 4 BREAKFAST TO BOOKING, SHERATON DO NOT OFFER MORE THAN 2 PER ROOM. When I insisted showing all documents that confirmed I paid the 4 breakfasts and that I had cancelled my previous reservation to upgrade the room with the breakfast, we were rudely addressed by the Supervisor who almost laughed at me for have been SCAMMED BY BOOKING. I brought this to the customer service who initially confirmed that I have paid for 4 breakfast, but no refund will be provided because Sheraton has this internal rules that I could have never known about, because is not written anywhere. So, YES I HAVE BEEN SCAMMED BY BOOKING AND SHERATON. This costed us 100dollars per breakfast since I had no intention to eat and leave my friends looking at me eating. AVOID AS MUCH AS YOU CAN!

Pleasant

Exceptional

Liked: Everything

Exceptional

Very poor

Liked: check in took over an hour and a half.