Sheraton New York Times Square Hotel, New York City

Liked: Great location in Times Square. Near the Shubert Theater and Central Park. Great rate. Upgraded us to Sheraton member card and gave us free Wifi. Starbucks in lobby. Nice rooms.
Disliked: Our toilet didn't always flush and we had to jiggle that thing in the toilet tank to get it to fill with water. The housekeeper never replenished our washcloths.

This hotel was okay, but would look at other options before staying here again.

Liked: Location and baggage check.
Disliked: Unfriendly staff at registration and check out. Plus, comforter and bedskirt were dirty.

I was very happy with the service. I was able to check in early with ease and check out was the same.

Liked: Price; location; service.
Disliked: Somewhat small room.

Although I had booked (3 nights) and paid extra for a King Bed, wifi and free bottled water, I received two doubles, wifi and NO water. I had to ask the concierge the next morning. My fridge was NOT restocked on a daily basis. I was originally charged for the waters and other random things, but had it corrected at checkout. Hotel room was clean and renovated. Would've been nice to have had fridge space for miscellaneous items. Would return again. Doormen were friendly and very helpful. Great location to Times Square, city tours, entertainment and food.

Liked: Staff was friendly and professional. Location was great!
Disliked: Didn't get the room I paid for. No pool.

STAN BTS, NCT, LOONA, AND...

Liked: The beds are so nice !! It feels like you?re sleeping on a cloud, and the pillows feel so nice under your head !! I love the mini food bar and drink bar in the rooms, and the staff always gave us more pillows and blankets too !! Make sure to book earlier, so it can be cheaper !! We booked our hotel because bts came in NY, and we saw them at citified !! Stan bts
Disliked: We reserved our room in September, and when we got there ( October 5th-8th ) they didn?t have our room. So they gave us a room with a lounge. It?s kinda disappointing if you reserved a room and expected to get it, but the hotel claimed they ran out of rooms..

Passable

Liked: Location is good
Disliked: Was made to wait for more than 2 hours to get a room, which I got at 8:30pm. I was expecting to have a room at 6pm after a 20+ hours flight going into New York ... imagine that

Exceptional

Good

You can always depend on...

Liked: One thung in life is the Sheraton will always be a 5 out of 5 for me. From check In to easy check out everything was great. The staff were phenomenal and the library bar just what you want for a brandy and a quiet time in the hectic New York environment.
Disliked: Can?t think of anything.