Liked: Great location in Times Square. Near the Shubert Theater and Central Park. Great rate. Upgraded us to Sheraton member card and gave us free Wifi. Starbucks in lobby. Nice rooms.
Disliked: Our toilet didn't always flush and we had to jiggle that thing in the toilet tank to get it to fill with water. The housekeeper never replenished our washcloths.

This hotel was okay, but would look at other options before staying here again.

Liked: Location and baggage check.
Disliked: Unfriendly staff at registration and check out. Plus, comforter and bedskirt were dirty.

I was very happy with the service. I was able to check in early with ease and check out was the same.

Liked: Price; location; service.
Disliked: Somewhat small room.

Although I had booked (3 nights) and paid extra for a King Bed, wifi and free bottled water, I received two doubles, wifi and NO water. I had to ask the concierge the next morning. My fridge was NOT restocked on a daily basis. I was originally charged for the waters and other random things, but had it corrected at checkout. Hotel room was clean and renovated. Would've been nice to have had fridge space for miscellaneous items. Would return again. Doormen were friendly and very helpful. Great location to Times Square, city tours, entertainment and food.

Liked: Staff was friendly and professional. Location was great!
Disliked: Didn't get the room I paid for. No pool.

Very poor

Superb

Good.

Liked: It was in a good location, the room was very comfortable, large and clean.
Disliked: They didn’t treat us well in the arriving. We take a long time to do the check-in, besides it was charged a security assurance that wasn’t returned.

Disappointing

Exceptional

Liked: Good location.Great comfort.
Disliked: High price.You must receive by check.Otherwise the guest will loss money at the time the payment by credit card.

Very good

Unless I see a change...

Liked: I have stayed many times and have loved the hotel and the location. This time was a complete dissapointment.
Disliked: We couldn't access our room because the elevator was down. We had no face cloths, conditioner or shampooThe room was much smaller than before Room wasn't serviced

Poor

Liked: ??
Disliked: ???

Good