Sheraton New York Times Square Hotel, New York City

Liked: Great location in Times Square. Near the Shubert Theater and Central Park. Great rate. Upgraded us to Sheraton member card and gave us free Wifi. Starbucks in lobby. Nice rooms.
Disliked: Our toilet didn't always flush and we had to jiggle that thing in the toilet tank to get it to fill with water. The housekeeper never replenished our washcloths.

This hotel was okay, but would look at other options before staying here again.

Liked: Location and baggage check.
Disliked: Unfriendly staff at registration and check out. Plus, comforter and bedskirt were dirty.

I was very happy with the service. I was able to check in early with ease and check out was the same.

Liked: Price; location; service.
Disliked: Somewhat small room.

Although I had booked (3 nights) and paid extra for a King Bed, wifi and free bottled water, I received two doubles, wifi and NO water. I had to ask the concierge the next morning. My fridge was NOT restocked on a daily basis. I was originally charged for the waters and other random things, but had it corrected at checkout. Hotel room was clean and renovated. Would've been nice to have had fridge space for miscellaneous items. Would return again. Doormen were friendly and very helpful. Great location to Times Square, city tours, entertainment and food.

Liked: Staff was friendly and professional. Location was great!
Disliked: Didn't get the room I paid for. No pool.

Passable

Disliked: The room was not satisfying, the elevators are terrible and they had the audacity to want to charge one sidedly $28.69 per day for ?daily drstination fee?????? For no service

Nice hotel on 7th Ave.

Liked: The lady who checked me in was awesome...checkout took a little longer than necessary.
Disliked: Checkout was confusing...my bill need adjustments and it took some time. I ate the buffet breakfast, $32.00, most expensive breakfast of my lifetime.

Great place and service

Disliked: I did not expect the $29 up-charge on check in. The staff person said it could be used as a credit at the bar, for which I had no interest. When you quote a price,that should be the price. This deception, when you are tired and have no choice is outrageos

This is the worst Sheraton...

Liked: The location is good.
Disliked: Housekeeping is not professional. Dust was everywhere to the extent that I have cleaned it up by myself. They charge destination fee $28 per night.