Amazing if not for your...

Liked: location
Disliked: check in n out was Sad employee seems unhappy and moody. We had the same person who checked us in and out. No welcoming or departing from this employee she should not be working at the desk but maybe behind the scene where she would not encounter guest She was an older person maybe time for retirement poor poor service from her. Everyone else was Amazing with greetings and we felt welcomed

Passable

Liked: Check in was efficient, staff is very nice and the hotel is clean and nicely furnished.
Disliked: The room was very nice and the hotel is a very nice facility. Unfortunately, there was no heat and it was a very cold night. I used all the blankets, but it wasn't enough. When I got checked in, I immediately changed, and then I found out the the remote did not work. I did not want to have any one come to the room since I was not dressed appropriately. The channel buttons on the TV were too slow and so I was unable to watch television.

Exceptional

Exceptional

Exceptional

Liked: staff was very nice especially the lady working the executive lounge. Raby?
Disliked: freeway noise

Clean room, great staff

Liked: great property, showing its age a bit but updates are visible. The staff is exceptional, always greeting me and willing to help with anything I might require. Breakfast buffet is delicious. I would gladly stay there again.
Disliked: No problems

disappointing experience of inconvenience

Liked: the location is good.
Disliked: the staff is not understanding at all.. they made me pay so much because I’m using a debit cart. They withheld so much of my money and they have yet to return it. I’ve been waiting for a couple of weeks now and nothing is back to my account or is pending to be back. it’s as if they took the money and that’s it. plus the hotel is “cashless” which is ridiculous.. don’t go if you don’t have a credit card at hand, and even then be careful how much they charge.

Very good

Exceptional