Sheraton Memphis Downtown Hotel

Nice hotel, but housekeeping started knocking at the door at 10 a.m. and then every 30 minutes til we left. Checkout was before noon. Very friendly and helpful staff at the front desk.

Liked: Convenient.
Disliked: Crowded.

Exceptional

Exceptional

Liked: The staff greeted us and welcomed us to the hotel. They were very kind and helpful.
Disliked: I wish I could have stayed longer.

Good

Good

Liked: The hotel was clean the staff was great and the service was excellent.
Disliked: Parking fees! I have never stayed at a hotel that charged for parking. It says $32 a day, we stay two days and it cost $77.44! I will never stay at this hotel again for that reason alone! Too many hidden junk fees and taxes just for parking! Ruined the whole experience.

Exceptional

Liked: Staff was nice and it's a good location if ur wanting to go to beale st it's about a 20 min walk. Close to bass pro as well. Also the night we stayed they had a dj set up outside in the outdoor bar area for karaoke night and that was a lot of fun.
Disliked: I know the hotel cant really do anything about this fact but there a group or homeless people that camp out on benches about 100ft or so from the hotel.

The stay was comfortable and...

Liked: The place was very clean and the staff was amazing and friendly!! Everyone was willing to help at every step from valet to housekeeping and security! The view of the Mississippi River was spectacular and the sunsets were amazing! We loved watching the ridge lights on I40!
Disliked: I have no complaints.

Exceptional

Underwhelming and disappointing

Liked: Rooms were large
Disliked: We booked a club room with breakfast included, but upon arrival, we were informed that the club lounge no longer exists and that breakfast would cost extra. After some discussion and confirmation with the manager, reception eventually honored the original booking and included breakfast. However, the breakfast experience was underwhelming—served in a small lobby bar with limited options. Additionally, amenities like the vending machines, which were previously available on guest floors, have been removed. Parking is also quite costly at $32 per night. Overall, the experience did not match expectations based on the booking details.

Exceptional