Superb

Disappointing

Liked: Bed was comfortable.
Disliked: Well this is going to be a long one. I want to preface this review with the fact that we?ve stayed at this hotel 2x before this stay. And we will NEVER spend our hard earned dollars here again.1. When we pulled up to unload, there were 2 other cars unloading. There?s a large covered unloading zone, but parking onsite is valet only. I knew this from previous stays and had no problem with paying $26/day because it was our anniversary trip. HOWEVER, the other vehicles were a new Lexus and a new Escalade and were being helped with their bags. We drive a 2009 Town and Country minivan. There were several employees standing and doing nothing and did not offer to help us at all. I had to go inside and search for a luggage cart, which were junk (pics/video attached). I honestly feel like we were not helped because of what we drove. I am a working class guy who has no problem loading my own bags, BUT when we pay that amount to stay at the hotel, there should be help.2. We hung our clothes on the middle bar designed for hang up clothing on the luggage cart and it was broken apparently because it immediately swiveled down and all our clothes is the ground. All the carts were this way. I checked later.3. It was Liberty Bowl weekend and the hotel was hosting one of the teams and of course a ton of their fans from out of state. We checked in at around 3ish in the afternoon on Friday and there was only 1 person working the lobby! As in there are 6 computers and only 1 person checking in visitors.4. I look past all that and we finally get to our room. We upgraded to a corner king on the 8th floor because it was our anniversary. There was an outlet cover dangling on a lamp cord. Ceiling tiles in the bathroom were all jacked up. There was hair in the bathtub. The bathtub was stopped up so we had to shower in ankle deep water.5. In the hallway on our floor, the carpet was all wrinkled up. I saw it and didn?t trip.

Pleasant

Liked: The room was clean.
Disliked: The room was fine. My problem was I called two days before hand and asked about paying in cash and parking. Was told it would be no issue to pay that way and parking was available. Got to be hotel and found out ONLY valet parking was available for $26.00 a night. No other parking around the area free unless I wanted to park on the street which was metered. When I checked in I was informed that there was a $100 deposit for ?room damage? if I paid for cash. Women up front worked with me, told me they would comp the parking and took a $50 deposit which I should have received in the morning back. When I checked out I was informed that would not happen and THERE WAS NOTHING A MANAGER WOULD DO according to the lady up front. I will NOT recommend any Sheraton!

Exceptional

Convenient business hotel in downtown

Liked: The bed was very comfortable. The view of the full moon was great.
Disliked: The air handling system was noisy and it was not easy to maintain a temperature that was good for us.

Disappointing

Disliked: Room was dirty. There was hair and debris in the bathroom sink. The lighting in the bathroom was horrible - too bright with no option for dimming and there was no vent.

Fabulous

Liked: bed
Disliked: iron had brown stains on it and a ruined brand new white top that needed ironing before wearing, Staff should have checked iron before leaving it in the hotel room.

My first and last stay...

Liked: I liked the location and the rooms were clean.
Disliked: The view from my room was a brown concrete block wall. 250 a night for a closet. Why even have a window?

Exceptional