Sheraton Memphis Downtown Hotel

Nice hotel, but housekeeping started knocking at the door at 10 a.m. and then every 30 minutes til we left. Checkout was before noon. Very friendly and helpful staff at the front desk.

Liked: Convenient.
Disliked: Crowded.

Bad

Great room view and comfy...

Liked: Loved it
Disliked: Nothing

Exceptional

Poor

Needs a serious upgrade, hotel...

A smooth and comfortable stay...

Liked: Check-in was smooth and efficient; I was even able to check in early, which was a huge plus. While I noticed that some guests traveling in larger groups seemed to face delays, my personal experience was seamless and welcoming. The guy at the front counter was very warm and inviting and very helpful handling everything with ease and professionalism. He was a MAJOR plus considering the issues I had traveling there. Additionally, I liked my onsite dining experience. My food was really good and that bartender, that bartender, that bartender was the truth!!Parking was straightforward and well-managed. Although it required an additional fee, the convenience and security of having it on-site made it worthwhile. I had no complaints with the process or accessibility. These guys were on it! The location was also a highlight. Being downtown, the Sheraton provided easy access to nearby attractions and restaurants without the hassle of long commutes or navigating complicated routes. Whether walking or driving, I found it easy to get where I needed to go.All in all, it was a comfortable, stress-free experience that made my stay in Memphis that much more enjoyable. I would absolutely consider staying here again.
Disliked: While the location was convenient, the immediate surrounding area did present some challenges. There were several individuals experiencing homelessness nearby, not on the hotel property, but close enough to draw noticeable attention. At one point, I witnessed a homeless man having an extremely inappropriate public moment with himself, which was uncomfortable and disruptive. I never had a moment where I felt "unsafe", just uncomfortable at times.... situational awareness is what you should always have I guess no matter where you go. I understand that this is more of a city issue than something directly under the hotel’s control, but it’s worth noting for guests who may be unfamiliar with the area or traveling with family.

Very good

Liked: The wait staff in the cafe/ restaurant. Food was really good.
Disliked: My daughter and grandson's room had soiled towels and linens with human waste. They did get housekeeping to clean the room and xhange linen at my request.

It was completely peaceful and...

Liked: I was pleased with every aspect of the hotel
Disliked: There was nothing that I didn’t like

Very good