Sheraton La Jolla

Poor experience, felt scammed into...

Liked: The room size was fine.
Disliked: It was a terrible stay for several reasons.1. Even though we had paid for the breakfast included option, they gave us a breakfast voucher that included only one entree and they asked for tax and service charge on that additionally.2. They had charged me additionally $45 for the third person in a 3 person room that we had booked and already paid for. Only when I pointed it out they removed the amount.3. Our phone wasn't working. No one fixed it despite our complaint.4. When I reached out to the reception they said they don't have a hotel manager or a supervisor. They are only present on weekdays and not on weekends. It was a terrible experience and we felt cheated. It has been one of my worst experiences on booking.com. the 8.2 rating was very misleading.

Was a nice overall stay,...

Liked: The location

Very good

Liked: Lots of trees, resort feelclean room
Disliked: parking is expensive! traffic in and out of the hotel

Good location, Attractive Property

Liked: Great hotel near the UCSD campus which was perfect for a college visit. Well landscaped. Rooms were large and clean. Full breakfast option. Could use a full length mirror as only mirror was the vanity. Parking was an additional $30/night which seemed an unnecessary add on.

Exceptional

Good

Liked: Location
Disliked: Construction to noisy

Very poor

Liked: Unresponsive staff, broken coffee machine

Superb

Exceptional

Liked: Bianca at the front desk was amazing!