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Sheraton Indianapolis Hotel At Keystone Crossing

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Sheraton Indianapolis Hotel At Keystone Crossing, 8787 Keystone Crossing, Indianapolis, IN -(888) 608-6346
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4.1
HOTEL RATING: 
VERY GOOD
4.1 out of 5 (605 Ratings)
2.6 miles Birdy's Bar and Grill
v7 mins driving
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The Spotlight on Sheraton Indianapolis Hotel At Keystone Crossing

Stylish Stay with Shopping and Comfort Near Indy’s Music Scene


This modern, upscale hotel is nestled in one of Indianapolis’ premier shopping and business districts. The Sheraton Indianapolis Hotel At Keystone Crossing is directly connected to The Fashion Mall, offering convenience and a touch of luxury. With on-site dining, a fitness center, hot tub, and concierge services, it sets the stage for a relaxing retreat after a concert-filled night.

Why Concert-goers love it

Thanks to its location just off the highway and near several major venues, this hotel makes a great base for catching shows in Indy. While it’s a bit outside downtown, the easy Uber or Lyft access means late-night rides back are hassle-free. The 12:00 PM check-out is perfect for sleeping in post-show, and the quiet, smoke-free environment is ideal for recharging. Club-level rooms even offer extra perks like evening snacks and a peaceful lounge.

Who this Hotel is great for

  • Groups of friends looking for a social yet low-stress spot with shopping and dining nearby
  • Solo travelers who want comfort, safety, and a quiet place to unwind
  • Couples making a weekend of it with concert tickets and a bit of retail therapy
  • Fans wanting a quieter post-concert recovery space away from downtown noise
  • Budget-conscious music fans who still want quality and convenience

Food and Drink Options

The on-site Keystone Café and Lobby Bar serve up casual American fare, with room service available for those late-night cravings. While there’s not 24/7 dining, you can still grab a bite after a show or enjoy a solid breakfast the morning after. Being connected to the mall also means more dining options are just steps away.

Nightlife Options

While the hotel itself doesn’t offer live music, you’re a short drive from some of Indy’s top concert halls and nightlife spots. Prefer a chill nightcap? The Lobby Bar is a cozy place to wind down with a local beer or glass of wine. Plus, nearby lounges and restaurants in the Keystone area offer a more laid-back post-show vibe.

What People Say

Guests praise the hotel’s clean, spacious rooms and the convenience of being connected to The Fashion Mall. Many mention the friendly staff, comfortable beds, and relaxing atmosphere. Reviewers also appreciate the ease of parking and the safe, upscale neighborhood.

Areas for Improvement

Some guests note that the hotel is a bit removed from downtown Indy’s music venues, so rideshares are needed. Others mention the decor could use a refresh, though cleanliness and comfort consistently get high marks.

The Bottom Line

If you want a comfy, quiet stay with easy access to shopping, dining, and concerts, the Sheraton Indianapolis Hotel At Keystone Crossing hits the right note.
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Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
r
Pets Allowed
Other Amenities
` Meeting/Banquet Facilities
` Room Service
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Coffee shop
` Hair dryer
` Coffee/tea maker
` Refrigerator
` Chapel/shrine
` Wheelchair accessible
` On-site parking
` indoor pool
` telephone
` kitchenware
` 24-hour security
` Accessible parking
` Hair/Beauty Salon
` Restaurant(s)
` Daily Housekeeping
` English
` Japanese
` Spanish
` Convenience Store
` Non-Smoking Rooms Available
` Sofa
` Smoke alarms
` Fire extinguishers
` Guests can opt-out of daily cleaning service
` Cashless payment available
` Linens, towels and laundry washed in accordance with local authority guidelines
` Hand sanitizer in guest accommodation and key areas
` Staff trained in safety protocol
` Free face masks
` Contactless check-in/out
` Food delivery
` balcony/terrace
` Car rental available
` CCTV security in common areas
` Daily disinfection
` Facilities for disabled guests available
` Fitness center
` Ironing amenities
` Laundry services
` Luggage storage & lockers
` Non-smoking property
` Safety chain and/or latch on doors available
` Separate shower/bathtub
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Individually-wrapped food options
` Air conditioning in public area
` Heating in public area
` Desk/workspace available
` Cleaning products available
` Internet access (charges may apply)
` Wi-Fi available in public areas (charges may apply)
` Valet parking (charges may apply)
` Xerox/fax in business center
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Sheraton Indianapolis Hotel At Keystone Crossing Guest Reviews

Overall Average Score: 
Very Good (4.1 out of 5)

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3.5

Good - 3.5 out of 5

Anonymous Thu, 14 August 2025

Room was great except for...

Disliked: Air wasn't working properly. Checked in and turned air down. Left and didn’t get back to room until around 11:30pm and room still wasn’t cooled down. Was barely blowing any air. Didn’t want to mess with switching room so we just dealt with it. Told guy at checkout and he just said “Ok, sorry about that.” Not sure why but this seems to be the new norm when traveling. Either rooms are dirty or stuff doesn’t work.

3.5

Good - 3.5 out of 5

Branden Thu, 14 August 2025

Disappointing

Liked: Location, parking, price, safety
Disliked: Rooms were not the normal quality as in the past. We were given 2 choices and booked in advance- a room with a "faint odor" or a room with a broken tv. Breakfast was not fresh. The mini Starbucks café had no employee present. Muffins were dry and stale.

4.5

Wonderful - 4.5 out of 5

Cindy Mon, 11 August 2025

Superb

Liked: The location was perfect for our stay
Disliked: I didn’t like that you pay to park at hotel when you’re staying at the hotel.

2.5

Fair - 2.5 out of 5

Kory Mon, 11 August 2025

Unimpressed

Liked: I liked the size of the rooms and I also like the large hot tub.
Disliked: I didnt like the pool. The water was freezing to the point where it was to cold to swim in. I believe that for spending 250 dollars a night that the room should have been above and beyond nice and they could have at least thrown in free breakfast. It was a nice hotel but not $250 a night nice.

5

Exceptional - 5.0 out of 5

Amber Sun, 10 August 2025

Great choice

Liked: Great property. It is close to shopping centers, entertainment, and food. I felt safe as a female solo traveler. I had to leave at 3:00 AM for a flight and staff watched me as I walked to my car.

2.5

Fair - 2.5 out of 5

Frederick Fri, 8 August 2025

Passable

4

Very Good - 4.0 out of 5

Anonymous Fri, 1 August 2025

Very good

4.5

Wonderful - 4.5 out of 5

Thomas Thu, 31 July 2025

Overall a very pleasant experience.

Liked: Quiet room, nice lobby, easy access to the parking garage and the Fashion Mall.. Nice staff and pleasant Bar..
Disliked: Our room didn't cool properly, had the air temperature down and the fan on high but was still warm in the room. Also upon checkout never got a copy of my room bill just emailed it to me and found issues on it when I got home.

5

Exceptional - 5.0 out of 5

Gloria Mon, 28 July 2025

Lovely hotel and would return...

Liked: Everything was perfect. Great location. Great breakfast.
Disliked: Everything was great.

1

Poor - 1.0 out of 5

Anonymous Thu, 24 July 2025

Never again with this place....

Liked: Rooms were clean.
Disliked: Staff said breakfast was not included in the reservation even though it clearly said so. Hotel staff gave only 2 breakfast vouchers as an "apology" for 3 adults and 2 children. So not enough for everyone to have breakfast. So didn't even use it. Poor service for the price. Will never stay there again.

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Sheraton Indianapolis Hotel At Keystone Crossing 8787 Keystone Crossing, Indianapolis, IN
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