Sheraton Grand Nashville Downtown

Liked: Location.
Disliked: Yes the room smelled. My husband thought it might have been mold from the bathroom. We noticed it didn't have a fan in bathroom. Also noticed that there was mold in the shower grout. I actually thought the smell was the left over smell from diapers. The bed was awesome.

Liked: Quiet; clean; friendly staff; Starbucks Coffee in room.

Liked: Clean; front desk very personable upon arrival; nice being close to downtown.
Disliked: Parking on late check in.

Ridiculous amount of hidden charges. Called the front desk for over an hour and no one would ever answer. The room itself was what I would expect to pay about a quarter of the actual cost for. Fairly clean but way outdated cosmetic features. I will never stay here again. First hotel I have ever stayed in where there was not any kind of free breakfast offered. The only positive thing about this place is the convenient location to downtown.

Liked: Location is the only positive thing I have to say about this hotel.
Disliked: Tons of hidden charges. Called the front desk for over an hour with no answer.

Exceptional

Liked: Good hotel clean
Disliked: Not applicable

Passable

Disliked: It took 2 hrs after the check in time before we were able to get to our room.

Wouldn’t stay there again for...

Liked: Location to downtown
Disliked: It was a little run down for the cost!

Poor

Parking was terribly expensive/non-existent WWE...

Liked: breakfast and lunch options were good - no options for higher end dinner
Disliked: NO Spa- with sauna/hot tub

Very good

Liked: Clean, beautiful, wonderful staff.
Disliked: Bedding and pillows were absolutely uncomfortable.

10 out of 10, this...

Liked: Amazing staff and I love the library room
Disliked: When I booked I was under the impression that there was a pool and I was mistaken, please get a pool

Exceptional

Liked: We booked online and when we got to the hotel we asked for the highest room possible with the best view. It was the 4th of july so our expectations were low. Yet, they made it happen and put us on the 21st floor with a beautiful view. The staff was so friendly, the room was clean. The shower was clean and the room smelled so good! The option for body wash and shampoo and conditioner smelled so good and felt like it was high quality. They gave us a credit to the restaurant for that night. Even though we didnt use it the menue options were so good! Check out was so easy and quick.
Disliked: We still spent $60 to park in the garage that was at our hotel. Would have been cool if that was included in our stay price but all in all it was fine. Maybe a discount would have been cool too since we did stay. Over all it was fine knowing our vehicle was safe and not an issue we had to worry about.

Exceptional