Liked: Location.
Disliked: Yes the room smelled. My husband thought it might have been mold from the bathroom. We noticed it didn't have a fan in bathroom. Also noticed that there was mold in the shower grout. I actually thought the smell was the left over smell from diapers. The bed was awesome.

Liked: Quiet; clean; friendly staff; Starbucks Coffee in room.

Liked: Clean; front desk very personable upon arrival; nice being close to downtown.
Disliked: Parking on late check in.

Ridiculous amount of hidden charges. Called the front desk for over an hour and no one would ever answer. The room itself was what I would expect to pay about a quarter of the actual cost for. Fairly clean but way outdated cosmetic features. I will never stay here again. First hotel I have ever stayed in where there was not any kind of free breakfast offered. The only positive thing about this place is the convenient location to downtown.

Liked: Location is the only positive thing I have to say about this hotel.
Disliked: Tons of hidden charges. Called the front desk for over an hour with no answer.

Nashville was excited! I would...

Liked: Employee named DAY. Great personality. He was very helpful and informative throughout our stay. I would like him recognized for his efforts in making our stay welcoming!.
Disliked: Coffee price was expensive at $7.00. No house keeping until a knock on the door to clean room at 8:00 pm on our second night. We were leaving the next morning. We survived. It would have been nice to remove trash or exchange towels. We decline at at that time. But the lady was mice and we didn?t complain to her.

Superb

Never this property again

Disliked: Small room and smallest bathroom I?ve had since Europe. Tub/shower was ridiculously small

Very good

Liked: Proximity to Nashville attractions, happy, helpful staff.
Disliked: It is difficult to park out frount of the hotel.

Good

Exceptional

Nice hotel but can work...

Liked: The staff service was excellent.
Disliked: Room above ours was the club room, so heard lots of movement. Many renovations going on. Pillows not very comfortable.

Very poor

Good stay but some staff...

Liked: Nice bar, good location, good shuttle service and cleaning staff were good
Disliked: Windows were full of water every morning. Guest services were very poor, made us wait a lot of time for help, didn't get back to us without continually chasing them for help and didn't show much understanding/urgency on what we asked for help with - had to try to escalate to the duty manager to get help