Sheraton Grand Nashville Downtown Guest Reviews
Write a review
|0.7 miles from Nashville centre|
Write a review
Cate B, Chicago Sun, 1 April 2018
Disliked: Yes the room smelled. My husband thought it might have been mold from the bathroom. We noticed it didn't have a fan in bathroom. Also noticed that there was mold in the shower grout. I actually thought the smell was the left over smell from diapers. The bed was awesome.
Gary, Madison, visiting James K Polk Theater Thu, 20 June 2013
Liked: Quiet; clean; friendly staff; Starbucks Coffee in room.
David H, Bowling Green KY Tue, 12 February 2013
Liked: Clean; front desk very personable upon arrival; nice being close to downtown.
Disliked: Parking on late check in.
Dennis O, Hixson Mon, 21 May 2012
Ridiculous amount of hidden charges. Called the front desk for over an hour and no one would ever answer. The room itself was what I would expect to pay about a quarter of the actual cost for. Fairly clean but way outdated cosmetic features. I will never stay here again. First hotel I have ever stayed in where there was not any kind of free breakfast offered. The only positive thing about this place is the convenient location to downtown.
Liked: Location is the only positive thing I have to say about this hotel.
Disliked: Tons of hidden charges. Called the front desk for over an hour with no answer.
Vincent Mon, 6 July 2020
Great property and staff. Air...
Liked: Everything was satisfactory or better. We had
a bad air conditioner. We didn?t call the desk
and complain, and that was on us. Room 1214
was our room.
Disliked: Air conditioner. See previous remarks.
Adrienne Mon, 6 July 2020
Liked: The view is amazing!
Disliked: During the COVID and protests /activists stuff in June , the property garage was $40 ! Considering the safety of your guests and the city being half shut down.. you could lower the price for Travellers (not on business) passing through especially since incomes have been affected for some.
Heather Sat, 4 July 2020
Liked: The room was beautiful and clean. The staff was friendly and helpful. The pool was clean and warm. The bar staff was very nice and the food was delicious.
Andrea Wed, 1 July 2020
Sheraton name didn't carry its...
Liked: Staff honored keeping everyone together we had a corner for our party. Hotel was clean & they followed CDC guidelines for COVID 19. Library Bar burgers were fantastic, The Library Bar waiter was extremely helpful & friendly, Clean hotel, Comfortable beds plenty of towels. Great city view!!!
Disliked: I was expecting more from the Sheraton Hotel. I wanted to stay elsewhere but the people I traveled with assured me that the "Sheraton" was a great place to stay. Upon booking the rooms they stated $149/night ended up paying $206 per night (extra fees). There was no air in common areas such as hallways & lobby. We had to pay an extra $45 for parking per vehicle. The Library Bar was extremely expensive and did not have many options to choose from we settled on burgers & wings but took nearly an hr to cook. We ordered 4 burgers & fries & 20 wings for $107. The tub had a slow drain. We were on the 20th floor were the ice maker was not properly working so we had to go down a floor. The pillows were too flimsy so several in out party had stiff necks the next day.There was not a refrigerator nor microwave in room. We were within a few blocks from from Broadway Street but could've been closer.
Brittany Fri, 13 March 2020
Disliked: That Valet parking was extra! I?ve stayed in a couple hotels in Nashville that offer free valet. The cost was $47 a day!
Anthony Mon, 9 March 2020
Kristy Sun, 8 March 2020
Thomas Sat, 7 March 2020
Liked: Location, very nice hotel
Disliked: No refrigerator in room, no vending or shop available later at night
Scott Tue, 3 March 2020
Disliked: What I felt were hidden fees and nickel dime charging like parking and charging to use the pool. The add said free parking and nothing about facility fee.
Julie Sun, 1 March 2020
Disliked: Our thermostat was totally messed up. Saturday, the thermostat was set in 68 degrees and it was 78 degrees in our room. Maintenance came and got it cooling. When we woke up Sunday morning, our thermostat had been seton 70 degrees and it was 61 degrees in our room!!!! Ridiculous! And very uncomfortable. Tub also drained very slow.