Name: Sheraton Grand Nashville Downtown
Address: 623 Union Street, Nashville, TN
Telephone: (888) 420-1644

Liked: Location.
Disliked: Yes the room smelled. My husband thought it might have been mold from the bathroom. We noticed it didn't have a fan in bathroom. Also noticed that there was mold in the shower grout. I actually thought the smell was the left over smell from diapers. The bed was awesome.

Liked: Quiet; clean; friendly staff; Starbucks Coffee in room.

Liked: Clean; front desk very personable upon arrival; nice being close to downtown.
Disliked: Parking on late check in.

Ridiculous amount of hidden charges. Called the front desk for over an hour and no one would ever answer. The room itself was what I would expect to pay about a quarter of the actual cost for. Fairly clean but way outdated cosmetic features. I will never stay here again. First hotel I have ever stayed in where there was not any kind of free breakfast offered. The only positive thing about this place is the convenient location to downtown.

Liked: Location is the only positive thing I have to say about this hotel.
Disliked: Tons of hidden charges. Called the front desk for over an hour with no answer.

It was just ok. Won’t...

Liked: Location & restaurant
Disliked: Loud. And not just because of the location.. the EVS closet was right beside our room and the door SLAMS shut. Our room had no windows, barely enough towels, and it’s the most expensive hotel I have stayed at in Nashville. Not worth it. Won’t be back

Exceptional

Great location, so many other...

Liked: I stayed here 10yrs previous and loved it so much I always wanted to return, the architecture of this hotel is amazing, rooms are great with views over the city, staff are amazing too.
Disliked: Far too busy with ‘college age’ kids running about in and out the building and on the landings of the rooms really noisy and was woken up twice in my 2 night stay which resulted in complaints to reception. Breakfast not included when paying $500 for 2 night stay. I guess my expectations were based on my previous visit and experience and was never met.

Very good

Exceptional

Great location but pricey and...

Liked: The room was good but as expected for the price. The food in the Library was very good, we had breakfast, lunch and dinner there. The staff in the Library were also very helpful.
Disliked: The staff on reception were not helpful. When I explained that my accommodation nightly fee was already paid to Booking I received no assistance until I could clearly show them this. The reaction was not polite but rather that I was a nuisance. I left my Kindle/E Reader in room 605 and rang from the airport as I had wished to return before my flight to retrieve it and was told by staff that an email would have to go to housekeeping and the room could not be checked for me quickly. I have struggled to find an email address but finally found one and am hoping that I receive a positive reply regarding return of my Kindle. The reception staff really let down the overall experience.

Disappointing

Disliked: We had vouchers for free drinks and could not get anyone in the bar area to help us. There were two tables of people and they acted like they were too busy to even acknowledge us. Very disappointing and very rude.

Don't stay not worth the...

Liked: Not much of anything
Disliked: For over 500 a night, not even free coffee in the am, had to pay for breakfast not near a 0.5 miles to the stadium. 82.00 to park. Never again.

Superb

Liked: Conveniently located. Strongly suggest using valet parking because of multiple street construction/ detours in progress.
Disliked: No smoking rooms. There are cigars bars around, but no smoking rooms available? All hotels will place deposit for incidentals, fine, here’s some more money ($100) on top of the $700 already paid for 1 night stay=$800 for a hotel room for 20 hour stay- damn right- I’ll smoke my cigarettes, cigars, pipe, marijuana, vape pen, whatever responsibly. Is that room now ruined? No. Will it take a total renovation to have that room smoke- free? No. That room has never had a smoking product used in it before? No. Should I be smoking? None of your business, my choice. Close down the high dollar cigar bars and arrest people for smoking on a city sidewalk first. Outlaw any and every smoking/ vape product sold nationwide first, then I might choose to stop tobacco use and not smoke in a hotel room.