Sheraton Grand Mirage Resort Gold Coast

Very good

Average

Liked: Looked beautiful and clean!
Disliked: Body wash pump didn’t work so couldn’t use body wash in the shower. The lagoons were full of leaves and dirt. For what we pay you could surely afford someone to clean the lagoons. The gate to the beach wouldn’t open with our card so had to jump over the fence and ask other people for help. For how expensive it is there should be room service and more information in the room. We parked our car upstairs for 10 minutes after telling staff and we got a call before even stepping into our room to move it. And it’s not fair to pay $25 for parking when we pay $600 for one night ???

Extravagant overnight stay for my...

Liked: Clean, exceptional service
Disliked: N/a

Pleasant stay but fairly expensive...

Liked: The buffet breakfast was outstanding and the view from the terrace restaurant was amazing.The view from the ocean view room was amazing and the ability to open the windows wide was a great feature.The bed was very comfortable and the room was spacious.The seafood buffet dinner was pleasant but not remarkable for the price of $109 per person.Staff were friendly and helpful.
Disliked: the exterior of the entire hotel is very 'tired' and could do with serious maintenance. A coat of paint would go a long way to improve the appearance.The price of the minibar was exorbitant and a price list was not readily available.A wine glass was missing in the room.The kettle was extremely dusty.

Disappointing

Disliked: The room was dirty especially the spa bath. When turned on bugs and other contaminants were noticed coming out of the spa bath jets. Which we then realised the mouldy build up in the jets and filters of the spa also and had a musky, damp smell to it. Not happy at all had high expectations for this place but was extremely disappointed

Pleasant

Liked: LocationGreat Restaurant
Disliked: Poor housekeeping

Pleasant

Pleasant

We have stayed at Mirage...

Liked: Everything was good. Location and ambience was extremely good
Disliked: Nothing serious to complain about. Breakfast was good but not great. New managers have not added any discernible improvements.