Sheraton Grand Hotel & Spa Guest Reviews
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|0.6 miles from Edinburgh centre|
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Grant Wed, 22 June 2022
George Tue, 21 June 2022
Liked: location ; bed
Disliked: check out slow
Drzaki Sun, 19 June 2022
Ann Fri, 17 June 2022
Lorraine Thu, 16 June 2022
Not worth its five star...
Liked: comfortable room and well equipped bathroom, although space was tight.Food was good at both breakfast and dinner.
Disliked: on checking in and at breakfast the first morning staff were perfunctory. At breakfast we were seated and then abandoned. No one explained there was a buffet or asked if we wanted tea or coffee, we were not given a menu for the other breakfast options. After a good eight minutes we stopped a member of staff and asked. She apologised and served us properly.The spa was very good, however an additional charge of £35 per person for a three hour session is both off-putting and unwelcoming.
Dovile Thu, 16 June 2022
Liked: Loved absolutely everything
Disliked: Didn't liked that needed to wait over 1h for room and ordered champagne from room service,waited over 2h and still didn't receive
Michael Mon, 13 June 2022
Liked: Great location , nice, quality hotel but v full with a convention , so queues for breakfst etc
Disliked: Lady head of reception ( Asian lady wearing a black mask ) very unhelpful , inflexible and unfriendly, to point of being rude. Other staff were excellent.
Sharon Mon, 13 June 2022
Spa was excellent , beautiful...
Liked: Spa was amazing , staff very friendly and helpfull
Helen Mon, 13 June 2022
Linda Mon, 13 June 2022
very pleasant all in all
Liked: we found the staff to be very helpfull although most had just started
Disliked: The restaurant is closed on a Sunday (very unusual for a 5-star hotel). If you need to spend a day in your room relaxing they only come and do the rooms very late