Sheraton Grand Chicago Guest Reviews
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Robert, Leawood, visiting Shaw's Crab House Chicago
We came up for a family gathering. While we were the only ones at The Sheraton, we were very pleased with our accommodation and amenities.
Liked: Check in was quick, easy and very friendly staff. The room was very clean and nice. The hotel location was excellent for walking.
Disliked: Nothing.
Gang Mon, 11 August 2025
Superb
Summer Sat, 9 August 2025
Exceptional
Namita Sat, 9 August 2025
Renee is the worst staff
Liked: Location
Disliked: The staff was pathetic. Renee (I hope I got the name right) was arrogant and demeaning. Treated us badly.The checkin was delayed from 4pm to 8pm.Apparently there is a “queue” and if you booked from a third party like Booking.com they don’t allocate a room until you arrive at the hotel and pay. So to get in the queue we had swipe the card first or the booking was not even considered.Renee made it very clear that the preference was not given to booking via Booking.com and you have to be elite Marriot member to get a confirmed room.He was rude and technically told us to go find a different hotel if you don’t like. Never promised us a time to check in, told us it might be midnight too. And said this incident might absolutely happen again.Imagine flying a long flight, driving an hour to reach the hotel and then bring treated badly and told that the room is not promised and the checkin can be at midnight.The worst staff ever. Delays are understood but bad behavior is not. Simple.
Stephany Sat, 9 August 2025
Exceptional
Luciene Sat, 9 August 2025
Exceptional
Takanobu Wed, 6 August 2025
シカゴ観光には最適な宿
Liked: Location was very good. It is easy accessible to major tourist attractions including theaters. The view of riverside from the room was also wonderful.
Disliked: It may be due to the day of the week, but the accommodation fee was expensive. The parking fee in the hotel's basement was also expensive, ant the credit card issued in Japan was not able to use at the ticket issuing machine ( I tried multiple cards, but none of them worked).
Pat Wed, 6 August 2025
Exceptional
Michael Wed, 6 August 2025
Expensive for a ok hotel...
Liked: Good location. Comfy beds.
Disliked: Room was often not cleaned on return. Freezing in hallways.
Anonymous Wed, 6 August 2025
Exceptional
Halvorsen Wed, 6 August 2025
Excellent location! Had a great...
Liked: The location of the property was great! So walkable and the facility itself was excellent!
Disliked: Beds were pretty small. Not even a full size and the comforter was visibly dirty. Other than that very much enjoyed our stay