Sheraton Grand Chicago Guest Reviews
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Robert, Leawood, visiting Shaw's Crab House Chicago
We came up for a family gathering. While we were the only ones at The Sheraton, we were very pleased with our accommodation and amenities.
Liked: Check in was quick, easy and very friendly staff. The room was very clean and nice. The hotel location was excellent for walking.
Disliked: Nothing.
Leshunda Wed, 2 July 2025
It wasn’t terrible bad but...
Liked: Location. Being at the Riverwalk. The staff was nice and helpful.
Disliked: The pool was indoors and EXTREMELY too hot to enjoy. As soon as you entered the room the chlorine burned your eyes, not well ventilated. Somewhat dated appearance in room and hotel area.
Vanessa Mon, 30 June 2025
Very good
Liked: Location
Disliked: Rooms and elevator wait times
Vanessa Mon, 30 June 2025
Location
Liked: Location is great
Disliked: The rooms are small and outdated for the price.
Nicole Mon, 30 June 2025
Good
Dylan Fri, 27 June 2025
Overall good experience. Room needed...
Liked: Location
Disliked: No fridge in room without request. The sink and shower drains were clogged and took forever to drain.
Ashley Thu, 26 June 2025
Great location! I wish the...
Liked: The location
Disliked: The sheets were old and worn. There was no comforter, just three sheets laid on top of the bed. And although they were clean, you could see brown dirt marks throughout because they were so old and worn. The phone was sticky and dirty as well.
Kathryn Sat, 21 June 2025
You can find a better...
Liked: Location. Location. Staff. Staff.
Disliked: Very $$$$$$ for minimal amenities. Rooms w great views but very small. Double, not queen beds as advertised. Refrigerator didn’t work. Lamp-base plugs for phones didn’t work. WiFi was $19.95/ day (& I’m a Marriott/Sheraton member!) “Breakfast included” was for 2people, not the others in the room. We waited till 5:30p for our rooms.
Billy Tue, 17 June 2025
Exceptional
Billy Tue, 17 June 2025
Exceptional
M Fri, 13 June 2025
Superb