Sheraton Grand Chicago Guest Reviews
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Robert, Leawood, visiting Shaw's Crab House Chicago
We came up for a family gathering. While we were the only ones at The Sheraton, we were very pleased with our accommodation and amenities.
Liked: Check in was quick, easy and very friendly staff. The room was very clean and nice. The hotel location was excellent for walking.
Disliked: Nothing.
Carlos Thu, 10 July 2025
Very good
Liked: spa good, pool to hot
Disliked: the way you make the beds, terrible
Sally Thu, 10 July 2025
Very warm and accommodating staff....
Liked: Exceptional staff and perfect location on the river and near Magnificent Mile shopping.
Disliked: Elevators did not function properly one day.
Kerri Wed, 9 July 2025
Exceptional
Abishek Tue, 8 July 2025
Bad
Tyrone Tue, 8 July 2025
Pleasant
Anonymous Tue, 8 July 2025
Exceptional
Nilufer Mon, 7 July 2025
Exceptional
Edith Mon, 7 July 2025
Pleasant
Liked: The location is great and the stuff were amazing.
Disliked: The parking lot is a nightmare no wonder they don’t offer valet parking, the spaces are so tiny. Use it only if you drive a small. No breakfast and no free WiFi.
Lindsey Thu, 3 July 2025
Nice but I’ll do something...
Liked: Great location
Disliked: Booking.com said breakfast was included and I paid the breakfast included rate but breakfast was only included M-F, NOT ON THE WEEKEND.
Leshunda Wed, 2 July 2025
It wasn’t terrible bad but...
Liked: Location. Being at the Riverwalk. The staff was nice and helpful.
Disliked: The pool was indoors and EXTREMELY too hot to enjoy. As soon as you entered the room the chlorine burned your eyes, not well ventilated. Somewhat dated appearance in room and hotel area.