Sheraton Grand Chicago Guest Reviews
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Robert, Leawood, visiting Shaw's Crab House Chicago
We came up for a family gathering. While we were the only ones at The Sheraton, we were very pleased with our accommodation and amenities.
Liked: Check in was quick, easy and very friendly staff. The room was very clean and nice. The hotel location was excellent for walking.
Disliked: Nothing.
Siddiqui Thu, 17 July 2025
Great hotel
Liked: The view was great
Flores Thu, 17 July 2025
Terrible
Liked: The room that I got, it was very dirty under the bed very dusty bedding were dirty One of the beds was missing. A blanket was not the same as the other the bed.
Disliked: My key did not work to open the room door twice and they make me come downstairs and took forever for them to fix it. I told him if they could do it faster. I have my kid in the hallway upstairs. That wanted to use the bathroom, but they were just keep telling me to hold on. First was a girl then it was a guy and then he went and asked help another girl. It was 3 different people and they couldn’t get fixed my key
Shihhsun Thu, 17 July 2025
Superb
Stephanie Sun, 13 July 2025
Nice for a family trip...
Liked: Location
Disliked: Trash wasn’t taken out when room was cleaned.
Andrew Sun, 13 July 2025
Superb
Liked: The location was excellent. Right on the river and close to magnificent mile.
Adede Fri, 11 July 2025
A beautiful experience
Liked: The view and location
Disliked: The extra charge compulsory charge for food and wifi
Carlos Thu, 10 July 2025
Very good
Liked: spa good, pool to hot
Disliked: the way you make the beds, terrible
Sally Thu, 10 July 2025
Very warm and accommodating staff....
Liked: Exceptional staff and perfect location on the river and near Magnificent Mile shopping.
Disliked: Elevators did not function properly one day.
Kerri Wed, 9 July 2025
Exceptional
Abishek Tue, 8 July 2025
Bad