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Overall Average Score:
Very Good (4.11 out of 5)
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Virginia F, Hibbing, visiting Norshor Theatre Duluth Fri, 8 June 2018
For visiting downtown Duluth, the Sheraton is a great place to stay. So many options within walking distance.
Danielle, White Bear Lake Thu, 7 July 2011
All restaurants close their kitchens by 10 so do not expect to go out to eat in downtown Duluth!
Disliked: Woken up at 10 am by a rude housekeeper and no apology, room was not ready by the time we arrived, and there was not a fan in the bathroom. Isn't that a code violation??
Mary Thu, 12 November 2020
Awesome! We would stay again!
Liked: The person who checked us in and out was very friendly, helpful, and customer focused!
We ordered breakfast, picked it up, and brought it to our room. It was delicious! The room was clean and nicely decorated! The bed was very comfortable! The waitress at the restaurant was very customer focused, helpful, and friendly. She gave us disposable tableware for the meal we brought in from another restaurant. The restaurant at Sheraton was closing soon.
Disliked: No suggestions! Keep having the Sheraton clean up to Covid standards! Praise your front line staff!
They make or break a customer?s experience!
Margaret Mon, 19 October 2020
we enjoyed our stay
Liked: loved the location
went elsewhere for breakfast
Disliked: room was too hot without air conditioning on
Nathaniel Fri, 16 October 2020
Exceptional
Frank Wed, 9 September 2020
Outstanding hotel.
Liked: I treated myself to this hotel of extreme quality for the second time this summer (2020). The atmosphere is calm, clean, and organized in every way. The staff is eager to help you. I appreciated the Starbucks coffee and the complimentary bottled water in the room. Its value matches the price.
Troy Sun, 6 September 2020
Exceptional
Martin Mon, 24 August 2020
Excellent
Liked: Breakfast was good.
However, a rule when in the road is try not eating at the hotel. So we can get out and experience the area.
Kyle Sun, 9 August 2020
Good
Sarah Mon, 3 August 2020
Ups and Downs
Liked: In the room, the beds were very comfortable and the tv was a great size. The workers were all very friendly and helpful. The hotel seemed to be very clean in all commonly used areas.
Disliked: In the room, the bathroom shower was very dirty. It had mildew around the bottom. The room was also smaller than I anticipated and the room was very hot. We turned the air on, but it didn?t seem to impact the actual temperature of the room. The thermostat said 78 at all times, even though we set it to 65. So my thought was that something might be broken.
Travis Thu, 23 July 2020
Exceptional
Jon Mon, 20 July 2020
Just below expectations for the...
Liked: Comfortable bed..
Disliked: Mold on caulk in the bathroom, dark area (gum?) on the carpet next to the bed, front desk was very rapid in describing (to me) complex directions of where to park, how to get to hotel after parking, and how to use both parking tickets at the end of our stay to exit the parking ramp when leaving. Seemed slightly perterbed when asked to repeat the instructions/ditections when I didn't get it. Got lost regardless.....maybe a map or better signs? Debris in elevator and smelled. Just expected better for $300 a night.
