Sheraton Detroit Metro Airport

Very good

Very good

Liked: Before arriving I messaged hotel several times via booking link, however no reply . It seems there is some problem with communication. I have to call them to find out answer. Aside that , everything is fine.

Comfortable stay, great location, and...

Liked: The shuttle driver who helped my family and get all our luggage to the hotel after a really long flight was amazing. We had 8 pieces of checked luggage and four boxes containing bicycles that we moved back after a year long stay in Australia. Detroit was the last stop due to the Air Canada strike and we were exhausted. The driver kindly waited for us to get the luggage to the shuttle and helped us load everything in. This was so appreciated. The checkin was also great even though there were issues with our booking.com reservation as we had to push back an extra day due to a cancelled flight. The hotel was able to sort it out. We were so tired and ended up sleeping in. The hotel was gracious with extending our checkout time the next day without extra cost. We ended up staying a second night so we could get a bit more rest and take in a Tiger's game. It was great. The uber was about $60-70 to the city so that is something to consider if you plan to use this as a home base for sightseeing without a care. The kids enjoyed the pool and the large atrium style hotel with natural light and tons of space was a great place to hang out and relax a bit. The staff running the breakfast buffet was also friendly and provided some nice coffee. Overall an excellent experience. I wouldn't hesitate to recommend this to other weary travellers who want an easy, comfortable rest.
Disliked: Because it wasn't clear if our booking.com change of date was in fact acknowledged, I was concerned whether we were going to be charged for not showing up. This is how I read the booking.com email. I did not need to worry as the hotel only charged for the night I stayed. However, it was at a slightly higher price than what booking.com offered.

The stay was doable. The...

Liked: The location to the airport was perfect.
Disliked: It had an old feel. The room was musty or had a cigarette smell to it.

Other than parking, it was...

Liked: Room. meal at bar.
Disliked: Parking. The app is not user-friendly. The cost should be added to the bill, not via an app with too much detail. It's too much hassle to stay at hotel.

Superb

Liked: The staff was great, and the shuttle to the airport.

Very good

Liked: Great location with proximity to the airport. The Sheraton is nicer than other hotels on the strip. Bar and grill are open till 10/11, and they have a good breakfast selection.

Pleasant

Comfortable and easy to get...

Liked: Comfortable bed. Spacious room. Easy, helpful check-in.
Disliked: Vacuum and dust! There were cut nails (fingers/toes) on the furniture and carpet. There shouldn’t have been a Parking fee in a crowded lot having maintenance.