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Sheraton Charlotte Hotel eeef
Sheraton Charlotte Hotel, 555 South Mcdowell Street South Tower, Charlotte, NC | Area: Charlotte Center City - TWC Arena
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HOTEL RATING: 
VERY GOOD
4 out of 5 (469 Ratings)
1.0 miles from Charlotte centre
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Hotel Description
Plush beds with Belgian linens an exercise room and Uptown location make the non-smoking Sheraton Charlotte Hotel a top-notch choice for Our guests. The 12-floor Sheraton Charlotte Hotel features 305 elegant non-smoking rooms decked out in modern leather and wood furnishings plus plush beds that have pillowtop mattresses made up in luxury Belgian linens and down comforters. Flat-panel TVs with premium cable free Wi-Fi desks and upscale toiletries are also part of the package. Get in a workout in the fitness room test your skills at the pool table and enjoy some coffee from the kiosk. Parking is available for an additional fee. The hotel boasts a dynamite location in the heart of Uptown two blocks southeast of The NASCAR Hall of Fame a mile southeast of The Mint Museum and two miles southeast of Discovery Place. Marshall Park across the street is a great place for a walk or jog. The hotel is eight miles east of Charlotte Douglas International Airport.

Check-in time: 15:00   Check-out time: 12:00
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1 room
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2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Pets Allowed
` Restaurant
` Swimming Pool
` Meeting/Banquet Facilities
` Newspapers
` Parking
` Valet Parking
` Room Service
` Safety Deposit Box
` Terrace
` Vending Machines
` Air Conditioning
` Bar
` Concierge Service
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Dry cleaning
` Internet services
` Non-smoking throughout
` ATM/cash machine on site
` Vending machine (snacks)
` Breakfast in the room
` Heating
` Fax/photocopying
` Luggage storage
` WiFi
` Allergy-free room
` Outdoor pool (seasonal)
` Indoor pool (all year)
` Wheelchair accessible
` Daily maid service
` On-site parking
` Accessible parking
` Secured parking
` Daily Housekeeping
` Paid WiFi
` Kid meals
` Parking garage
` Toilet with grab rails

Sheraton Charlotte Hotel Guest Reviews

OVERALL AVERAGE SCORE: 
VERY GOOD (4 out of 5)

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5

Exceptional - 5 out of 5

Margaret, Durham, visiting Charlotte Metro Credit Union Amphitheatre Mon, 15 April 2019

I had excellent service. Someone checked in with me via text after I settled into my room and checked in the next morning as well. The room was clean and the bed was extremely comfortable.

Liked: Excellent service; clean; comfortable bed; spacious room; great view of downtown.

4

Very Good - 4 out of 5

Wanda, Landrum, visiting Spectrum Center Charlotte Mon, 21 November 2016

The hotel was great. Checkin was speedy and everyone was very friendly. Room service was very speedy and the room was great.

Liked: Loved our room; great view.
Disliked: Our heat was out, but when I called they were there to fix it within a few minutes.

2

Disappointing - 2 out of 5

Vernon L, Atlanta Fri, 25 May 2012

The minute we walked in the luggage concierge insisted on taking our bags, even after we told him it was not necessary (this was of course to get the forced tip). The room was not ready and we were not sure we'd get to check in - this was at 4p.m. after it had been reserved the day before. Staff member could not print a receipt until he figured out his own email three times and there were hidden parking charges for a parking lot they own as part of the hotel - $13 to park!?

Disliked: Service bad. Hidden charges via parking; customer service was slow.

5

Exceptional - 5 out of 5

Cindy S, Whitehall, PA Mon, 16 April 2012

My husband and I recently took our 7 yr old grandson to the Nascar Hall of Fame. Looking at all the hotels is a very daunting task ( good reviews, bad reviews) - but despite some of the bad reviews of The Blake Hotel I decided to book there. Let me tell you those bad reviews were far from the truth. From the moment we got there until the time we left ( 2 night stay ), it was by far the best. The staff is beyond helpful, the Vault restaurant is the best (try the chicken salad...you have never tasted anything like it). One example of what this staff is like - there was an issue with the cable when we got there - no speed channel for my husband and grandson to watch the race ( arghhhhh...lol was the look on my husband and grandson's faces). I think they were in the middle of changing cable in the rooms or something - we went for a walk and when we got back they turned on the tv and Speed channel, ESPN, ESPN2 and all was there. They stopped my husband the next morning and asked him if the TV was OK - that they made sure to get it done while we were out. Thumbs up in our book! And thats just one example of how this staff works.

Liked: Staff; restaurant.
Disliked: Nothing

4.2

Very Good - 4.2 out of 5

Wayne Mon, 14 October 2019

Very good

Disliked: Concierge wasn't available.

5

Exceptional - 5 out of 5

April Sun, 13 October 2019

Epic Convention Stay

Liked: The Roof Top Bar has an amazing view, the ballrooms are beautiful and the staff is amazing, I did not have a bad interaction the entire weekend with any staff member! The pool area was even clean (in most hotels this is a difficult area to keep clean)
Disliked: I can?t honestly find anything I didn?t like

5

Exceptional - 5 out of 5

Amy Sun, 29 September 2019

My stay was unforgettable and...

Liked: The room was very clean and the staff all of them were so wonderful!!!! Definitely will be back

5

Exceptional - 5 out of 5

Carol Fri, 13 September 2019

Comfy, clean and friendly!

Liked: I was given a certificate for breakfast which, unfortunately, I was unable to have because of medical tests that am. The hotel staff made me a sandwich to eat after the tests. They went the extra mile.

5

Exceptional - 5 out of 5

Dresa Sun, 8 September 2019

Exceptional

5

Exceptional - 5 out of 5

Woodard Fri, 6 September 2019

Exceptional

4

Good - 4 out of 5

Raechel Mon, 2 September 2019

My stay was lovely

Liked: That was a very nice hotel I enjoyed my stay & everyone was very friendly. I loved all the amenities in the lobby (water, champagne, Starbucks etc.)
Disliked: The showers were a bit too short & not enough water pressure

4.2

Very Good - 4.2 out of 5

Roy Sun, 1 September 2019

Ryan made the entire visit....

Liked: Ryan at the front made the whole experience!
Disliked: Breakfast

4

Good - 4 out of 5

Amy Fri, 30 August 2019

Don?t order room service $60...

Liked: Roof top bar view was amazing. Enjoyed spending time up there. Bartender was extremely helpfully and very accommodating.
Disliked: Room service was horrible took almost hr for food. And once food arrived chicken tenders were burnt!! Food was only like warm but several condiments that exceed expectations. The meal was expensive (that was expected) but quality of food very poor. McDonald?s would of been better.

1

Poor - 1 out of 5

Fanuel Mon, 26 August 2019

Disliked: My wife left one pair of shoes inside the room & we checked out. Called the same day and we were told security department is handling lost and found and we will receive a call from them. Called about 5x, to finally someone say file insurance claim.

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Sheraton Charlotte Hotel 555 South Mcdowell Street South Tower, Charlotte, NC