Sheraton Charlotte Hotel Guest Reviews
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|1.0 miles from Charlotte centre|
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Margaret, Durham, visiting Charlotte Metro Credit Union Amphitheatre Mon, 15 April 2019
I had excellent service. Someone checked in with me via text after I settled into my room and checked in the next morning as well. The room was clean and the bed was extremely comfortable.
Liked: Excellent service; clean; comfortable bed; spacious room; great view of downtown.
Wanda, Landrum, visiting Spectrum Center Charlotte Mon, 21 November 2016
The hotel was great. Checkin was speedy and everyone was very friendly. Room service was very speedy and the room was great.
Liked: Loved our room; great view.
Disliked: Our heat was out, but when I called they were there to fix it within a few minutes.
Vernon L, Atlanta Fri, 25 May 2012
The minute we walked in the luggage concierge insisted on taking our bags, even after we told him it was not necessary (this was of course to get the forced tip). The room was not ready and we were not sure we'd get to check in - this was at 4p.m. after it had been reserved the day before. Staff member could not print a receipt until he figured out his own email three times and there were hidden parking charges for a parking lot they own as part of the hotel - $13 to park!?
Disliked: Service bad. Hidden charges via parking; customer service was slow.
Cindy S, Whitehall, PA Mon, 16 April 2012
My husband and I recently took our 7 yr old grandson to the Nascar Hall of Fame. Looking at all the hotels is a very daunting task ( good reviews, bad reviews) - but despite some of the bad reviews of The Blake Hotel I decided to book there. Let me tell you those bad reviews were far from the truth. From the moment we got there until the time we left ( 2 night stay ), it was by far the best. The staff is beyond helpful, the Vault restaurant is the best (try the chicken salad...you have never tasted anything like it). One example of what this staff is like - there was an issue with the cable when we got there - no speed channel for my husband and grandson to watch the race ( arghhhhh...lol was the look on my husband and grandson's faces). I think they were in the middle of changing cable in the rooms or something - we went for a walk and when we got back they turned on the tv and Speed channel, ESPN, ESPN2 and all was there. They stopped my husband the next morning and asked him if the TV was OK - that they made sure to get it done while we were out. Thumbs up in our book! And thats just one example of how this staff works.
Liked: Staff; restaurant.
Joshua Sat, 4 July 2020
Malik Tue, 23 June 2020
Verified Hotel Guest Wed, 3 June 2020
Liked: Cleanliness and staff
Christopher Wed, 3 June 2020
Verified Hotel Guest Sun, 31 May 2020
Liked: This hotel was clean and quite. Very peaceful.
Disliked: The room was very hot ac was not working well. I had to call room service and get assistance and it still was hot but cooled down enough to sleep. Also the coffee machine did not work so I was unable to get coffee.
Jennifer Sun, 31 May 2020
Shavonne Sun, 26 April 2020
Liked: Everything was pleasant.
Disliked: I had to go all the way down to the lobby to heat my food .
Keehln Fri, 27 March 2020
David Sat, 21 March 2020
Liked: The check in process was good
Disliked: The gym has very weak WiFi if any at all.
Steven Thu, 5 March 2020