Sheraton Centre Toronto Hotel

It was a pleasant experience. The atmosphere was upbeat, staff personnel were outstanding. We used valet parking and I highly recommend this feature. You are greeted like family and everyone makes sure you are taken care of. The restaurant food was exceptional, overall nothing was disappointing.

Liked: Everything, was not disappointed at all.
Disliked: Nothing.

Great hotel and comfy bed.

Liked: Everything.
Disliked: Just the elevator doesn't work without a room key which they didn't tell us.

Disliked: Room needed to be renovated.

Be prepared for the $45.00 parking fee. It was crazy checking in and took about 20 minutes to get our vehicle on check out. Came to clean our room at 9am when check out isn't to 12pm.

Liked: Clean Room
Disliked: Price

Large spacious over-priced 4-star hotel

Liked: very comfortable bedincredible water pressure in the showerthe fitness room was terrificbig pool with plenty of lounge chairs
Disliked: dated room decor - much in need of an updateshabby towels for such an expensive hotelvery expensive food for the qualityneither room phone was workingAC did not work when we checked in - replacing the filter fixed itin short, this hotel is not a great value

Very good

Exceptional

Exceptional

Superb

Exceptional

Very comfortable stay in a...

Liked: The concierge who checked us in was Marc. Marc was helpful and knowledgeable and very kind. The pool was lovely, the underground access was lovely. The person who delivered our room service and the woman who cleaned our room were all lovely. The hotel is pretty, and is peaceful, with rooms that are quiet.
Disliked: A couple things, but nothing too serious…. The elevators worked inconsistently for us. At one point our card demagnetized… the staff was great about fixing this, but I’d have been more careful if it had been mentioned. I called to ask where I could do laundry. The laundry service in the hotel is expensive to the point where they’re basically saying they don’t want to do it, I nearly chortled when I saw the expense. The concierge was unhelpful with my question… told me to google it. I was unsuccessful in finding a laundromat, I imagine they’re called something different in Canada, but the person at the desk seemed far too annoyed with me to divulge that information. My husband went to grab a luggage cart, and they told him he needed a bell hop for that… we were in a hurry, so we picked up all of our belongings and just carried them. A bag ripped in the lobby, it was a thing. They said we could pull the car around to load up, and informed us to let the valet know. We let the valet know and he tried to tell us to pull up next to the building instead. It was frustrating. We really just wanted to leave. We pulled inside anyway, loaded the car up inside of 40 seconds and left. There was no reason for them to make that more complicated. I wish communication were better between inside and outside staff. Why is the waterfall in a room. Half the joy of a water feature is the sound, and it was locked away inside glass walls. This was odd. I would have like the bridge to the Toronto sign to be open, but once we discovered the tunnel all was well… though you cannot re-enter the Sheraton. I would have liked a bathroom in the fan with a switch. Apart from these minor things, I would stay at this hotel again and recommend it to anyone. The staff overall was very kind. Most of the front desk people were very helpful… I wish I could remember the name of the young lady that helped me scoop up my belongings from the floor, she also checked us out. She was very kind.

Exceptional

Superb

Liked: bedding was exceptionally comfortable and the smooth, ironed sheets were wonderful
Disliked: hold bar would be valuable in shower.