Great hotel and comfy bed.

Liked: Everything.
Disliked: Just the elevator doesn't work without a room key which they didn't tell us.

Disliked: Room needed to be renovated.

Be prepared for the $45.00 parking fee. It was crazy checking in and took about 20 minutes to get our vehicle on check out. Came to clean our room at 9am when check out isn't to 12pm.

Liked: Clean Room
Disliked: Price

Passable

Nice hotel but dated

Liked: Clean tidy rooms, nice pool
Disliked: Whole hotel is very dated. Really needs a complete refurb

Very good

Superb

would stay here again, great...

Liked: reception staff wonderful, pool an added bonus, shower was awesome, bathroom amenities and coffee good, great location
Disliked: room service slow and expensive, lunch service also slow and overpriced for poor service

Exceptional

Not premium

Liked: I travelled during TIFF and hotel prices were high everywhere. The room was always clean, the bed was really comfortable, staff was attentive, breakfast was good.
Disliked: The room looks dated. For the price I paid I was expecting something more modern. The shower tub got clogged. I told the staff and the next day again it got clogged. Not what you expect for that kind of hotel. If they sell themselves as premium then they should offer premium as well. I'd go for a different option next time.

While the majority of our...

Liked: The rooms, the service, the location.
Disliked: We were awoken in the early morning by the fire alarm. We were forced to leave early and end our trip ahead of schedule because the alarm was going constantly. It was so loud and our kids couldn’t tolerate the noise any longer so we left the hotel before 6am with our things. While the majority of our stay was pleasant, the way it ended was not. We requested a refund or compensation for our time lost but never even received a response.

Very good