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Sheraton Centre Toronto Hotel eeee
Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, ON
Area: Downtown Toronto Southwest - Entertainment & Financial Districts
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4.4
HOTEL RATING: 
EXCELLENT
4.4 out of 5 (1471 Ratings)
0.2 miles from Toronto centre
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Hotel Description
Located in the centre of downtown Toronto this 4-star Sheraton is a 15-minute walk from the CN Tower. Upscale amenities include an indoor/outdoor heated pool and modern gym. The guest rooms at the Sheraton Centre Toronto Hotel are spacious and furnished with a mahogany work desk and marble bathrooms. A flat-screen TV with in-room movies and a coffee maker are provided. The Sheraton Centre Toronto Hotel features landscaped gardens surrounding a 2-story waterfall. A full-service business centre and ticket and tour assistance are available in the lobby. Guests can enjoy contemporary dining at BnB which serves hamburgers pasta local beers and various wines. The Link Café offers light snacks and coffee. The Sheraton Centre Toronto Hotel is within a 15-minute walk of the Metro Toronto Convention Centre Air Canada Centre Rogers Centre and the Hockey Hall of Fame. The hotel is connected to PATH an underground network of shops and services.

Check-in time: 15:00   Check-out time: 12:00
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4
4
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7
1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
A
Business Center
w
Non Smoking
r
Pets Allowed
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
B
Airport Shuttle
Other Amenities
` Business Center
` Fitness Center or Spa
` Accessible
` No Smoking Rooms/Facilities
` Pets Allowed
` Restaurant
` Swimming Pool
` Garden
` Meeting/Banquet Facilities
` Newspapers
` Indoor Swimming Pool
` Parking
` Valet Parking
` Room Service
` Safety Deposit Box
` Sauna
` Shops in Hotel
` Tour Desk
` Vending Machines
` VIP Room Facilities
` Air Conditioning
` Bar
` Barber/Beauty Shop
` Car Rental Desk
` Concierge Service
` Currency Exchange
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Dry cleaning
` Internet services
` Non-smoking throughout
` ATM/cash machine on site
` Vending machine (snacks)
` Breakfast in the room
` Gift shop
` Packed lunches
` Cycling
` Heating
` Ticket service
` Luggage storage
` WiFi
` Snack bar
` Sun terrace
` Outdoor pool (all year)
` Private check-in/check-out
` Special diet menus (on request)
` Mini-market on site
` Wheelchair accessible
` Daily maid service
` 24-hour security
` Accessible parking
` Heated pool
` Pool Bar
` Secured parking
` Daily Housekeeping
` Paid WiFi
` Children television networks
` Parking garage
` Toilet with grab rails
` Higher level toilet
` Lower bathroom sink
` Pool towels
` Wine/champagne
` Bottle of water
` Fruits
` Chocolate or cookies
` On-site coffee shop
` Beach chairs / loungers
` Beach umbrellas
` Outdoor furniture
` Beauty Services
` Hair cut
` Hair colouring
` Hair styling
` Fitness
` Personal trainer
` Pool/beach towels
` On-site coffee house
` Sun loungers or beach chairs
` Sun umbrellas
` Breakfast options
` Key access
` Key card access
` Security alarm
` Smoke alarms
` CCTV in common areas
` CCTV outside property
` Fire extinguishers
` Towel change upon request
` Towels changed upon request
` Plastic straws
` Plastic cups
` Key card or motion-controlled electricity for guests
` Guests can opt-out of daily cleaning service
` Carbon monoxide source
` Guests have the option to reuse towels
` Use of cleaning chemicals that are effective against Coronavirus
` Linens, towels and laundry washed in accordance with WHO guidelines
` Room is disinfected daily
` Rooms sealed for guest after cleaning
` Social distancing in dining areas
` Food can be delivered to guests room
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` Hand sanitizer in room and common areas
` Process in place to check health of guests
` First aid kit available
` Contactless check-in/check-out
` Cashless payment available
` Social distancing rules
` Mobile app for room service
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` Food can be delivered to guest accommodation
` Hand sanitizer in guest accommodation and key areas
` Physical distancing rules
` Invoices
` Property is cleaned by professional cleaning companies
` All plates, cutlery, glasses and other tableware have been sanitized
` Guests can opt-out of accommodation cleaning service
` Frontdesk checkin available
` Checkin kiosk in lobby
` Lockbox key collection at property
` Room level digital key via app
` Property level digital key via app
` Physical distancing rules followed
` Guests have the option to cancel any cleaning services for their accommodation during their stay
` Breakfast takeaway containers
` Delivered food is securely covered
` Access to health care professionals
` Invoice provided

Sheraton Centre Toronto Hotel Guest Reviews

Overall Average Score: 
Excellent (4.4 out of 5)

Write a review

4

Very Good - 4 out of 5

William, Oshawa, visiting Adelaide Hall Toronto Mon, 13 May 2019

Great hotel and comfy bed.

Liked: Everything.
Disliked: Just the elevator doesn't work without a room key which they didn't tell us.

2

Disappointing - 2 out of 5

Dawn Sun, 28 July 2013

Disliked: Room needed to be renovated.

3

Pleasant - 3 out of 5

Tammy R, Collingwood Mon, 28 November 2011

Be prepared for the $45.00 parking fee. It was crazy checking in and took about 20 minutes to get our vehicle on check out. Came to clean our room at 9am when check out isn't to 12pm.

Liked: Clean Room
Disliked: Price

1

Poor - 1 out of 5

Cheryl Tue, 1 December 2020

No value for money

Liked: Staff are friendly
Disliked: Small room, small bathtub, high price

4.5

Wonderful - 4.5 out of 5

Tomas Sat, 28 November 2020

Great

2

Disappointing - 2 out of 5

Ben Thu, 26 November 2020

Disappointment. Felt I was depleted...

Liked: The location was great. A walking distance from the shopping stores on Queen Street and Eaton Centre. The valet service was astounding. They were so accommodating. I forgot my charger and they rushed and got it from the parking place for me. No hassle while making me feel welcomed. Beside one person who wasn't pleasant to me when I first checked in, every other person I have encountered was so nice and helped me on any issue I had. For that reason, I would say the service was exceptional. Chapeau!
Disliked: The bed was awful. The mattress was too soft and I had a feeling I was drowning or falling. The same applies to the pillows (too soft). I don't understand why in such high class hotels, the bed is the weak spot. Even the blanket doesn't feel nice. I tried avoiding the bed all and all, which was a bummer. Had the worst night's sleep in years. The room itself wasn't that big and I can't say the "view of the city" was impressive.

3

Pleasant - 3 out of 5

Jeremy Sun, 22 November 2020

Ok

Disliked: Wasn't made aware of the room service procedure and was unable to get any food to my room by the time I figured out that an app was needed for this

5

Exceptional - 5 out of 5

Dimitris Sun, 22 November 2020

Exceptional

1.5

Poor - 1.5 out of 5

Heather Sun, 22 November 2020

I won?t come back.

Liked: We didn?t have the breakfast. It said it was included in the stay but they didn?t say anything. I like the location of the hotel and the room was clean.
Disliked: Before coming I checked their red warning rules reference Covid. It said the gym was still open 0630-7 pm daily. When I checked in, I was told To make my reservation at the gym so I went there. I couldn?t get in so I called guest services and they told me to go back down. I did and I got in but there was no one to assist me there. I went to the front desk and the man I dealt with was so rude and told me the pool wasn?t his job and I would have to deal with them. I went down this morning at 730 to try to get in to work out and it was closed. I was told by front desk staff that it won?t open until 10. So frustrating.

4

Very Good - 4 out of 5

Aymen Sat, 21 November 2020

Very good

5

Exceptional - 5 out of 5

Gail Fri, 20 November 2020

Exceptional

2.5

Fair - 2.5 out of 5

Ken Thu, 19 November 2020

Passable

5

Exceptional - 5 out of 5

Reth Thu, 19 November 2020

Exceptional

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Sheraton Centre Toronto Hotel 123 Queen Street West, Toronto, ON