Name: Sheraton Brooklyn New York Hotel
Address: 228 Duffield Street, Brooklyn, NY
Telephone: (888) 406-7656

Liked: The restaurant and bar were fabulous, as were the staff (that's you Marie).
Disliked: The location of the hotel. Nothing interesting nearby.

There was a lot of confusion around the check-in desk. Besides that, the rest of the stay was enjoyable.

Liked: Room was clean and up-to-date.
Disliked: Very disorganized at check in.

We booked the Sheraton because we had tickets to a concert at the Barclays Center. Wish the hotel was closer - says within walking distance, however since we were unfamiliar with the neighborhood had to use car service. Car service was convenient when leaving the hotel but a little pricey for such a short drive. Overall, a great hotel - very clean and staff was friendly. Highly recommend, just be prepared to pay for car service if you are looking to venture away from hotel.

Liked: Clean; comfortable; friendly staff.
Disliked: Too far from Barclay Center.

We stayed on 12/8/12 for The Rolling Stones concert. Hotel was neat and clean and the staff was very freindly. From Johan (out front), Christian (front desk), Ely (bar), Armando (restaurant manager) and others, everyone made us feel welcome. Good food too. I would definitely go back!

Liked: Clean; neat; hotel with great staff.

Pleasant

Beautiful stay

Liked: U guys are wonderful

Great hotel! Great location.

Liked: The room was comfortable and we enjoyed our stay. The hotel is located in a great area for transportation with decent restaurants and shopping.
Disliked: the sofa bed was not very comfortable.

Overall a good pick for...

Liked: The room was clean and comfortable with lots of pillows and daily housekeeping. Location was perfect
Disliked: The pool was closed and the receptionist told us that it had not been available to class since 2020. However the website does not dictate that. I booked this hotel thinking that my girls would have the opportunity to swim after a long days walking around the city. Very disappointing to find out that was not the case. Also, I booked the club level Rim so that we would have access to some continental breakfast options as well as snacks and drinks during the day. But the coffee machine didn't work the entire time we were there and the snacks they offered consisted of one to two options at a time, either a granola bar, a green apple, or a bag of pretzels.

Very good

The stay was pleasant

Liked: Didn't have any breakfast
Disliked: The front desk should know if a customer is in a room front desk gave me a room that someone was already in i go in and the women was in the bathroom that was very uncomfortable

Excellent Location. More amenities within...

Liked: Location was great at it was in the city center. There was only a small cafe that was slow and busy. There are not other eating facilities within the hotel. Not even any water to purchase or a complimentary bottle daily.
Disliked: There was only a small cafe that was slow and busy. There are not other eating facilities within the hotel. Not even any water to purchase or a complimentary bottle daily.

Okay Stay

Liked: Cleanliness
Disliked: Small elevator

I don’t need a short...

Liked: the location was good an easy to find and had public transit, room was clean
Disliked: First off there’s no ice machine or anywhere to get ice on the floor that we were located on. Secondly, the room thermostat was not working more was the fan and it was like 100° in the room was extremely unacceptable and we had to check out at three in the morning because we could not, stay in that room and go sleep in our car. We called downstairs several times to be assisted on getting ice and other things and no one picked up the telephone or even reached out when they seen a missed call.