Sheraton Brooklyn New York Hotel

Liked: The restaurant and bar were fabulous, as were the staff (that's you Marie).
Disliked: The location of the hotel. Nothing interesting nearby.

There was a lot of confusion around the check-in desk. Besides that, the rest of the stay was enjoyable.

Liked: Room was clean and up-to-date.
Disliked: Very disorganized at check in.

We booked the Sheraton because we had tickets to a concert at the Barclays Center. Wish the hotel was closer - says within walking distance, however since we were unfamiliar with the neighborhood had to use car service. Car service was convenient when leaving the hotel but a little pricey for such a short drive. Overall, a great hotel - very clean and staff was friendly. Highly recommend, just be prepared to pay for car service if you are looking to venture away from hotel.

Liked: Clean; comfortable; friendly staff.
Disliked: Too far from Barclay Center.

We stayed on 12/8/12 for The Rolling Stones concert. Hotel was neat and clean and the staff was very freindly. From Johan (out front), Christian (front desk), Ely (bar), Armando (restaurant manager) and others, everyone made us feel welcome. Good food too. I would definitely go back!

Liked: Clean; neat; hotel with great staff.

The location is amazing. There...

Liked: The location is amazing. There is a Trader's Joe near the Hotel.

Poor

Liked: Room Size was good. Danny at reception was solution to everyone problem - a one man army. He deserves 10 out of 10. Location is very good. Close to several metro stations and bus stops. And short ride to Manhattan.
Disliked: Many many things:1. We had booked two rooms for 8 nights. We paid by two different cards for the rooms - one credit card and one forex card. And they charged twice on both cards. Due to that, USD 2100 got blocked on my forex card and my Indian Credit Card was blocked by the bank suspecting wrong transaction. And they could not reverse the transaction over 8 days. It finally got settled only at the time of check-out. Led to a lot of problems during the trip. Fortunately I had another credit card and cash and could manage. Else would have been in a soup. I do not know how such a double charge can happen in a Sheraton brand hotel. And how the Sheraton Corporate team does not get concerned about this thing. 2. One of our rooms airconditioning was not working. For 3-4 days, outside weatherwas cold and we did not use cooling. But when weather became warm, we had to change room because the compressor was conked off. Wasted several hours doing that. Fortunately, they provided room on same floor. 3. When we arrived, for the first 5 days, the small lobby area was shabbily blocked with duct tape for some reason. So the hotel had no lobby. 4.. The room behind reception was very dirty and shabby, mostly visible during interaction at reception like check-in and check-out. 5. Fortunately, our booking was without breakfast. Because it was pathetic cold breakfast catered by a third party. 6. One of the lift was malfunctioning several times during our stay.

Never again will I book...

Liked: Nothing nice to say just nasty
Disliked: Everything is nasty

Superb

Bad

Liked: Nothing.
Disliked: It doesn't have the standards of being called Sheraton.

Geart stay, great location

Liked: Great location, close to shops and subway. 2 stops away fron Manhattan, walking distance from Brooklyn Bridge.

A well located hotel with...

Liked: The staff were very helpfulIt was well positioned as a base from which to explore Brooklyn. Surrounded by great eateries.The bed was comfortable The cafe was convenient for breakfast bagelsThe air conditioning worked well, which was a plus in the high temperatures during our stay
Disliked: Our room was very dusty, all around the legs of the furniture it was thick dust. We mentioned it to housekeeping who paid extra attention to the room surfaces, but ignored the dusty bars - in the end, I did it myself rather than sleep with it.The hall carpet on our floor was covered in crumbs and was not vacuumed during our stayThe room furniture was shabby, and either needed a re-paint or replacement, not what I would expect from even a cheap motel, let alone a Sheraton The restaurant was closed for refurbishment The ice machine cupboard was empty, no ice machine The lifts are small and very slow. On one occasion I had to wait 10 minutes for a lift that had any capacity.

Very good

Very good