Sheraton Berlin Grand Hotel Esplanade

High quality service

A good Berlin experience

Liked: Very close to the city centre. Staff friendly and helpful. Great breakfast too.

It was okay. Not great.

Liked: The Air con was not functioning. The Refrigerator was not working. They gave us a fan ! Then after two days offered to change the room. In that room too the Air on was not working.Staff was professional. Breakfast was fine. Easy to find cabs to and from the hotel.
Disliked: The amenities in the hotel should work. Also there is no way to communicate before reaching. They could have given us early check in but because the site said check in only by 3pm and we were arriving by 11am after a long journey I booked the room for one night prior. They didn’t offer any discount or refund despite the condition of the room they gave us.

Passable

Liked: Nothing extraordinary just fine.
Disliked: They charge you 100€ more as security deposit than what i was told by booking.com. I was completely unmindful about that. Although they returned after i left but if not fair to charge without mentioning it beforehand.

Ok chain hotel

Liked: Room was a typical chain hotel room. Breakfast was basic ….not a good coffee. Location is a bit out of the way. I prefer more central. The best was the music at the bar each night. Lovely. But only a few people attended. Kind of dead.
Disliked: Location

Good

Liked: Location is quiet but 10 min walking you can get to many different parts of the city, bed was comfy and clean
Disliked: It needs renovation, staff very slow, the room had no view

It excellent hotel

Liked: A very good breakfast variety of choices
Disliked: NA

A comfortable, well located hotel.

Liked: The hotel was very clean, quiet and comfortable.
Disliked: Nothing.

Disappointing, will look elsewhere next...

Liked: Easy check-in, allowed to check-in slightly earlier than 3pm
Disliked: AC didn't workVery thin walls, could hear guests on both sides throughout the nightUnhelpful staff, when asked something about the city, was told to "Google it"Wi-Fi is not password protected and so not secureStaff entered the room to clean despite a do not disturb signNo slippers/robes available Upon checkout, was asked insistently to pay despite having paid in advance until I showed proof that payment was already made Would rather stay in a cheaper hotel in a better location that will undoubtedly come with friendlier staff and better amenities