Exceptional

Everything about the Sheraton is...

Liked: From the staff, to the room, to the amenities the Sheraton is an amazing place

Good

Liked: The parking is charged seperately, elevators did not work, location was great. The room did not matched the modern lobby feel.
Disliked: I did not like the parking or the room that much.

Good

The room Carpet looks very...

Liked: Location is somewhat ok but far fir walking downtown
Disliked: The condition of the room decoration not for the price paid the high cost of parking should be free for a $250 investment for one night

Passable

Liked: Location is the best thing about this hotel. We did have a problem with the shower pull not working on the faucet in the bathroom, maintenance came immediately was friendly and fixed it right away.
Disliked: It?s older and not well maintained like other Sheraton hotels I?ve stayed at before. Parking garage elevators are not working, the elevators within the hotel are slow with the amount of use.

Basic Hotel

Liked: The beds were comfortable somewhat - a little too firm though. The price was pretty good, but $25 for parking without valet? We are hoping our car is still there and not banged up because the spaces are VERY NARROW.
Disliked: First the garage for parking was packed, and because of COVID there wasn?t any Valet available. On top of that, the elevators for the garage weren?t working, so we had to walk on the ramps from the top floor to get back to the entrance. We are in our 60?s and 70?s so this was no small feat with our luggage. Second, the hotel was loud - either lots of room parties, or the bar noise permeated the building. Third, the carpet everywhere (rooms, elevator to rooms) were worn and old. Our bathroom shower grab bar had been previously broken and they just ?patched? it so that was unreliable. There was only 1 bar of soap, no lotion, and the hair dryer only blew cold air. No place to just easily get a cup of good coffee with cream other than in the room. The breakfast was a $18 buffet and when I asked if I could just get a cup of coffee, one helper said it would be $3 and another said it was complimentary. Maybe because of COVID the staff wasn?t well trained. There is a lot of construction around the building too, which makes getting in and out of the entrance terrible. Plus there were a lot of cars just parked in the entrance area.

Very good

Liked: Staff alway very friendly and helpful. Very clean lobby and rooms.
Disliked: Construction across the street, that had nothing to do with the hotel but they started working and using heavu equipment at 6am. Very loud in the room.

Exceptional