Courtland Grand Hotel Trademark Collection by Wyndham

Wasn't a fan of the parking garage.

Disliked: Confusing layout.

There is no place like Hyatt.

Liked: Manager and the staff was nice!
Disliked: Small room and smelly pillows and very noisy - couldn't sleep :(

Horrible

Liked: Location
Disliked: No room service. No one answer when calling for room service. Dirty towels and trash in hall way from other customers staying at hotel

Very good

Good

Disappointing

I didn’t stay here, there...

Liked: Nothing
Disliked: Everything

They buy good reviews, but...

Liked: I liked the downtown location and the valet staff was amazing.
Disliked: This hotel overcharges once you check in and their “amenity” charge doesn’t even get you stocked vending machines or peaceful mornings. Housekeeping bangs around the whole day and leaves multiple carts at a time blocking doors making it impossible to get in and out your room. They tried to enter 2 hours before checkout without knocking. I even had one almost run me over coming up behind me with a cart! The front desk staff doesn’t answer the phones and when you get in front of them, they are surly. The bathroom was dirty when we got there and the room was cleaner when we left. They didn’t even have a working fridge so our food went bad overnight. They also texted guests shutting water off for the entire north tower for 3 hours to do maintenance. We booked because it looked nice and once we looked around we found that all the positive reviews are bought. They have signs everywhere offering $10 food vouchers for a 10 star review. The whole place is a poorly managed joke!

Exceptional

Exceptional

Exceptional