Wasn't a fan of the parking garage.

Disliked: Confusing layout.

There is no place like Hyatt.

Liked: Manager and the staff was nice!
Disliked: Small room and smelly pillows and very noisy - couldn't sleep :(

Great

Liked: Overall it was a great experience and the massage therapist you have on location was wonderful
Disliked: Staff could have been a little more cheerful. They were nice but they didn?t seem happy to be there

Disappointed in the service. When...

Liked: Location
Disliked: My room was not cleaned even though I was out for 8 hours. I don?t believe there was an intent to clean it because two housekeepers knocked on my door in early evening to ask ?if I needed anything? but they had no cleaning cart or supplies with them. I needed to have my room cleaned! Isn?t that what we expect when we stay in a hotel?

Good

Disliked: I had things stolen from room

Fabulous

Liked: Great hotel complimentary water and Starbucks coffie in the room!

Exceptional

Did not give us clean...

Disliked: Should have warned us that it had been shut down for a month with legionnaires disease prior to us arriving.

Very professional and helpful!!!!

Liked: The staff was very helpful do me me having to park a 14 foot trailer. They informed me of the over size lot and had a shuttle transport me. Thank you so much.

Exceptional

Liked: I lost my keys & somebody turned them into security, & they turned them into me .

Disappointing

Liked: The location was the best , near everything
Disliked: Everything was OUT OF ORDER - elevator from the parking deck, elevators on the north tower, ice machine, refrigerator.... room was not ready for check in until 5pm but the parking was comp for inconvenience